Senior Group Manager

We are seeking a skilled and experienced Team Leader to join our team.

The Team Leader will lead a team by providing supervision, professional development, and quality assurance in accordance with departmental procedures and statutory delegations.

This role involves supporting team members who provide outreach services in collaboration with the Queensland Police Service, including responses to critical incidents and complex situations, suicide risk management, and complex cases.

The Team Leader will also participate in strategic and operational planning, reviews, and key decision-making within the youth justice service centre staff and management teams.

In addition, this role requires developing collaborative, professional working relationships with internal and external stakeholders to facilitate cooperation on case-related matters and restorative justice processes.

• Provide supervision and professional development to staff in the use of evidenced-based skills, programs, and processes associated with reductions in reoffending.
• Support team members who provide outreach services in collaboration with the Queensland Police Service, including responses to critical incidents and complex situations, suicide risk management, and complex cases.
• Allocate, prioritize, perform, and quality assure individual tasks in accordance with departmental procedures and statutory delegations.
• Participate in professional development and maintain knowledge of contemporary, evidence-based practice in working with young offenders, including relevant accreditation as required.
• Provide timely advice and assistance on complex matters to ensure the delivery of quality youth justice casework and restorative justice practices.
• Contribute to strategic and operational planning, reviews, and key decision-making within the youth justice service centre staff and management teams.
• Develop collaborative, professional working relationships with internal and external stakeholders to facilitate cooperation on case-related matters and restorative justice processes.
• Undertake and oversee data capturing to ensure quality and consistency, including reporting to direct line managers on the progress of the model, where required.
• Assist in identifying trends and issues in client service delivery and evaluating client outcomes, including performance reporting, to ensure coordinated local service delivery.
• Provide ongoing professional development, supervision, and leadership to staff.

• Supervise and develop staff in the use of evidenced-based skills, programs, and processes associated with reductions in reoffending.
• Support team members who provide outreach services in collaboration with the Queensland Police Service.
• Perform and quality assure individual tasks in accordance with departmental procedures and statutory delegations.
• Participate in professional development and maintain knowledge of contemporary, evidence-based practice in working with young offenders.
• Ensure timely advice and assistance is provided on complex matters to deliver quality youth justice casework and restorative justice practices.
• Contribute to strategic and operational planning, reviews, and key decision-making within the youth justice service centre staff and management teams.
• Develop collaborative, professional working relationships with internal and external stakeholders.
• Oversee data capturing and reporting to ensure quality and consistency.
• Identify trends and issues in client service delivery and evaluate client outcomes for coordinated local service delivery.
• Lead and develop staff through ongoing professional development, supervision, and leadership.

What We Offer:

This role offers a unique opportunity to work in a dynamic and supportive team environment. You will have the chance to develop your leadership skills and contribute to the success of our organization.

Requirements:

To be successful in this role, you will need:

• Proven experience in supervising and leading teams in a similar environment.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with internal and external stakeholders.
• Strong analytical and problem-solving skills.
• Capacity to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in Microsoft Office Suite and ability to learn new software systems quickly.
• Flexibility to adapt to changing priorities and deadlines.