Customer Relationship Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000
Customer Service Excellence

We are seeking a skilled professional to deliver customer excellence and manage the Order to Cash cycle with precision and care.

About the Role
  • Purchase Order Management: Validating and accurately entering customer purchase orders, ensuring compliance with internal standards and customer requirements.
  • Performance and Productivity: Consistently meeting or exceeding assigned Key Performance Indicators (KPIs) and daily/weekly order processing quotas while maintaining high levels of service quality and accuracy.
  • Order Confirmation and Updates: Verifying order details and proactively communicating updates such as backorder notifications and shipment changes through Esker to ensure customer transparency.
  • Backorder Management: Regularly generating and reviewing back-order reports to identify potential delays. Collaborating with customers and cross-functional teams to manage expectations and provide timely updates.
  • Customer Inquiry Resolution: Troubleshooting and resolving non-order-related inquiries with professionalism and urgency, contributing to a seamless and positive customer experience.
  • Inbound Call Handling: Managing incoming customer calls with empathy and efficiency, aiming for first-call resolution and maintaining a high standard of customer service.
  • Logistics Coordination: Liaising with logistics providers to coordinate deliveries, request Estimated Time of Arrival (ETA) updates, and obtain Proof of Delivery documentation.

This is an exciting opportunity for a customer service professional to join a global leader in medical devices. As part of our high-performing team, you will establish strong relationships with customers and work closely with both local and national operations and sales teams to support end-to-end service excellence.

Key Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in MS Office Suite and other relevant software applications.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
Others
  • Join a global leader in medical devices and contribute to delivering exceptional customer experiences.
  • Develop your skills and expertise in a rapidly evolving industry.

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