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Customer Service Lead
3 weeks ago
As a key member of our retail team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.
Key Responsibilities:
- Encourage customers to assess their hearing health through complimentary evaluations.
- Foster strong relationships with new and existing customers.
- Explain test results and provide guidance on subsequent steps.
- Reestablish connections with previous customers and new leads via phone calls.
- Maintain accurate records of customer interactions, stock levels, and invoicing.
- Ensure adherence to industry reporting standards with meticulous attention to detail.
- Contribute to achieving store sales targets and key performance indicators.
- Support the Store Manager in motivating retail associates to deliver outstanding customer service.
Requirements:
- Prior experience in customer-facing roles, sales, or administration is preferred.
- A proactive attitude and commitment to delivering results.
- Excellent communication skills, both written and verbal.
- An outgoing and engaging personality comfortable interacting with customers.
- Desire to learn and grow into a future leadership position.
- Availability to work flexible hours, including weekends and late shifts.
Benefits:
- Comprehensive training and development opportunities.
- Free hearing aids for employees, with discounts for family members.
- Discounted leisure travel rates.
- Access to our Employee Assistance Program, available 24/7.
- A meaningful role in enhancing customers' quality of life.
- Convenient location with easy access to public transportation and parking.
Additional Information:
Previous experience in sales, retail, health, or education is valued but not essential. If you are passionate about making a positive impact and want to be part of a diverse and inclusive workplace, apply now. We support applicants from all backgrounds, including mature-aged workers. A background check will be required for this position.
