Parts Specialist

3 weeks ago

Clayton South, Victoria, Australia William Adams Full time

About the Role

We are seeking an experienced Parts Advisor to join our team in Clayton, Vic. As a key member of our hardworking and motivated team, you will be responsible for providing excellent service to our customers, ensuring they receive accurate and timely information in relation to all of their parts needs.

Key Responsibilities

  • Dealing with front counter enquiries, both face to face and over the phone
  • Locating Cat parts for customers and technicians
  • Following up and actioning outstanding jobs related to parts inquiries and customer concerns
  • System based parts interpreting using a variety of digital and print resources
  • Parts Warehousing tasks (receiving, order picking and dispatch)
  • Ensuring company accounts receivable processes are adhered to in relation to parts sales transactions
  • Assisting with the operation of display areas and stock cleanliness

About You

You will have a true passion for customer service, with a willingness and desire to learn and develop into being a Cat Parts Specialist. To be successful in this role, you will require the following skills and attributes:

  • Mechanical knowledge and a background in earthmoving and/or automotive is preferable
  • Exceptional communication skills with a positive and enthusiastic attitude
  • Proficient in Microsoft applications
  • Experience working on different kinds of systems/databases
  • Excellent organisational skills with the ability to handle multiple tasks
  • Knowledge of Caterpillar products (preferred but not essential)

Why Work for Us?

At William Adams, we value our employees and offer a range of benefits, including access to our Employee Assistance Program and Wellbeing portal. We are committed to providing ongoing career and development opportunities, a competitive salary package, and various rewards and benefits via our reward and benefits platform, The Hub.

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