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Digital Payment Systems Engineer
1 month ago
About Us
At Wpay, we're pushing the boundaries of payment experiences for businesses across Australia and New Zealand. Our team has unparalleled expertise in customer-led payment solutions, empowering us to transform transactions into rich experiences.
We're the largest non-bank payments provider in Australia, processing over 1.2 billion transactions and $50 billion in volumes every week. Our services cater to more than 30 million customers in-store and 19 million online, making us a trusted partner for retail operations both online and offline.
- We're committed to simplifying operations and innovative payment offerings by leveraging our understanding of people's payment behaviors.
- Join our agile, customer-centric team based in Sydney and play a key role in shaping the future of payment experiences.
We are Woolworths Group
We're a community of 200,000+ bright minds connected by a shared purpose: 'to create better experiences together for a better tomorrow.' This purpose drives our ambition to innovate and make a meaningful impact on the lives of our customers.
As a leader in the payment industry, we're always looking for talented individuals to join our team. Our Operations Engineer role is a crucial part of this journey, focusing on supporting Wpay Digital payments, online applications, and microservices.
The successful candidate will work across multiple technology stacks to investigate issues and drive them to resolution. They'll collaborate with various teams within the group to ensure incident resolution, review and analyze logs, and identify trends to improve our services.
- Investigate and resolve incidents assigned to the team, working closely with the Operations Manager and following ITIL principles.
- Resolve high-priority and impacting incidents within SLAs, including after-hours on-call rotations.
- Work collaboratively with Product Owners, BAs, Situation Management, and Engineering squads to manage stakeholders and resolve conflicts.
- Support after-hours escalations and high-priority incidents, as required.
What You'll Bring
- Demonstrable experience in deep diving into complex issues across a wide range of technologies.
- Familiarity with logging tools and dashboard creation, including Splunk and Dynatrace.
- Experience with Akamai, DNS, Firewalls, load balancers, and networking technologies.
- Familiarity with cloud technologies (Azure, Kubernetes, GCP) and REST APIs/Microservices.
Benefits
- A progressive and flexible work-from-anywhere policy that supports your work-life balance.
- Team discounts across our brands and a robust rewards program celebrating purpose-driven work.
- Regular exposure to senior business leaders and opportunities for career growth.
- A comprehensive leave policy and access to wellbeing programs, including 24/7 support through the Sonder app.
Estimated Salary: AU$120,000 - AU$180,000 per annum
