Senior Customer Success Strategist

1 week ago

Banana Shire, Australia Zyte Full time

At Zyte, we thrive on data and empower you to work from anywhere. Established in 2010, our globally distributed team of over 240 professionals operates from more than 28 countries, dedicated to helping our clients harness the data they need to innovate and expand their businesses. We believe that every organization deserves seamless access to data.

For over a decade, Zyte has pioneered the development of robust, user-friendly tools designed to collect, format, and deliver web data efficiently and reliably at scale. The data we gather supports thousands of organizations in making informed business decisions, gaining competitive advantages, and fostering sustainable growth. We achieve this by creating innovative, cutting-edge products that address the most intricate web data challenges. Over 2,000 companies and 1 million developers depend on our tools and services to obtain the web data they require.

Reporting to the Head of Customer Success, we are in search of a Strategic Customer Success Manager who will ensure our clients extract maximum value from our offerings, leading to renewals, expansions, and advocacy in the marketplace. In our matrixed delivery environment, the Strategic Customer Success Manager will collaborate closely with Delivery, Product, and Sales teams to coordinate efforts across the organization, ensuring successful outcomes for our clients.

If you are a customer-focused, data-driven, and commercially savvy individual eager to contribute to a world-class team, this role is designed for you.

Key Responsibilities:
  • Provide services that may include data delivered through subscriptions, maintenance services, or ad-hoc services to enhance existing datasets.
  • Serve as the primary point of contact and escalation for customer inquiries regarding any service-related issues.
  • Act as a customer advocate, representing their needs across various internal teams at Zyte.
  • Coordinate and drive customer technical requests or issues with relevant Zyte teams.
  • Collaborate with teams such as Product, Support, Sales, and Delivery to deliver exceptional service to our clients.
  • Prevent escalations by providing timely information and resolutions to customer concerns.
  • Proactively identify and implement customer experience improvements through regular service reviews.
  • Deliver formal status updates regularly, reporting on all aspects of service provided by Zyte.
  • Maintain a consistent customer Net Promoter Score (NPS) to ensure successful retention.
  • Work alongside Sales teams on renewals and proposals for expanding our service offerings.
  • Effectively onboard and retain clients by driving adoption programs that maximize the value derived from our products.
  • Identify and develop new customer opportunities, collaborating with Sales teams to advance existing prospects.
  • Proactively identify clients who may be facing challenges and work with them to enhance their experience and retain their business.
  • Escalate complex client issues that require additional support.
  • Provide customer feedback for product enhancements based on identified needs.
  • Contribute to the development and implementation of best practices, processes, and tools to continually enhance Zyte's Customer Success Program.
Qualifications:
  • 3+ years of proven success in Account Management, Pre-Sales, or Customer Success roles.
  • Technical background or experience in supporting technical software solutions.
  • Customer-centric and relationship-oriented, committed to ensuring client success and product adoption.
  • Demonstrated ability to achieve results while managing high expectations.
  • Strong organizational skills, with an understanding of managing a customer portfolio effectively.
  • Experience with CRM, CSM, Analytics & Automation Tools is advantageous.
  • A passion for teamwork and collaboration, working with diverse teams across the organization.
  • Excellent written, verbal, presentation, and interpersonal communication skills.
  • Ability to work independently and as part of a remote team.
Benefits:
  • Influence Zyte's strategic direction and shape the web data industry.
  • Be part of a self-motivated, progressive, multicultural team with the flexibility to work remotely.
  • Contribute to making vast amounts of data useful in unprecedented ways.

  • Senior Customer Success Strategist

    1 week ago

    Banana Shire, Australia Zyte Full time

    At Zyte, we thrive on data, allowing you the flexibility to work from anywhere while contributing to our mission. Established in 2010, our diverse team of over 240 professionals spans across 28 countries, dedicated to empowering our clients to harness the data necessary for innovation and business growth. We believe in providing every business with seamless...

  • Senior Customer Success Strategist

    1 week ago

    Banana Shire, Australia Zyte Full time

    At Zyte, we thrive on data and offer the flexibility to work from anywhere. Established in 2010, our globally distributed team of over 240 professionals spans more than 28 countries, dedicated to empowering our clients to harness the data they need for continuous innovation and business growth. We believe every organization deserves seamless access to...

  • Customer Success Strategist

    1 week ago

    Banana Shire, Australia Zyte Full time

    At Zyte, we thrive on data, and you can work from anywhere while contributing to our mission. Established in 2010, we are a globally distributed team of over 240 professionals operating from more than 28 countries, dedicated to empowering our clients to harness the data necessary for innovation and business growth. We believe every business deserves seamless...

  • Customer Success Strategist

    1 week ago

    Banana Shire, Australia Zyte Full time

    At Zyte, we thrive on data, allowing you the flexibility to work from anywhere while contributing to our mission. Established in 2010, our diverse team of over 240 professionals spans across 28 countries, dedicated to empowering our clients to harness the data necessary for innovation and business growth. We believe that every organization deserves a...

  • Customer Success Strategist

    1 week ago

    Banana Shire, Australia Zyte Full time

    At Zyte, we thrive on data and offer the flexibility to work from anywhere. Established in 2010, our globally distributed team comprises over 240 professionals across 28 countries, all dedicated to empowering our clients to harness the data necessary for innovation and business growth. We believe that every business deserves seamless access to data.For more...

  • Business Technology Strategist

    1 week ago

    Banana Shire, Australia Vertex Agility Full time

    Job Summary:Vertex Agility is seeking a highly skilled Business Technology Strategist to play a key role in ensuring the successful delivery of technology projects and programs. As a Business Technology Strategist, you will be responsible for leading Agile engineering teams, collaborating with Product Owners, and providing expertise in Agile frameworks.Key...

  • Talent Acquisition Strategist

    3 days ago

    Banana Shire, Australia Canonical Full time

    About the RoleWe are seeking a highly skilled Talent Acquisition Strategist to join our team at Canonical, a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world on a daily basis.This...

  • Implementation Strategist

    2 days ago

    Banana Shire, Australia GPC Global Technology Center Full time

    Job DescriptionJob Title: Implementation StrategistJob Summary:The Implementation Strategist will play a critical role in the GPC Global Technology Center, responsible for managing the transition and adoption of Generative AI tools across the enterprise.Key Responsibilities:Develop and Implement Change Management Strategies: Create and execute change...

  • B2B Event Strategist

    2 days ago

    Banana Shire, Australia Canonical Full time

    About the RoleWe are seeking a highly skilled B2B Event Strategist to join our team at Canonical. As a key member of our marketing team, you will be responsible for developing and executing a comprehensive event strategy that aligns with our business objectives.Key ResponsibilitiesEvent Planning and Execution: Develop and implement event plans that meet our...

  • Product Strategist

    3 days ago

    Banana Shire, Australia OANDA Full time

    About the RoleWe are seeking a highly motivated and results-driven Product Strategist to join our team at OANDA. As a key member of our product development team, you will play a critical role in driving our product strategy and ensuring the successful delivery of our products.Key ResponsibilitiesLead initiatives with guidance from Product Managers to drive...

  • Lead SEO Strategist

    1 week ago

    Banana Shire, Australia Keller Executive Search International Full time

    Are you driven by a passion for search engine optimization? Keller Executive Search International is seeking a Senior SEO Strategist who possesses a visionary mindset and entrepreneurial flair to transform our clients' organic search performance.This dynamic organization oversees a diverse portfolio of brands and caters to various agency clients. We are in...

  • Talent Acquisition Strategist

    2 days ago

    Banana Shire, Australia Canonical Full time

    About the RoleWe are seeking a highly skilled and experienced Talent Acquisition Strategist to join our team at Canonical. As a pioneer in the open source industry, we are committed to attracting and retaining top talent to drive our business forward.Key ResponsibilitiesCoach our senior leadership teams to drive hiring outcomes, enabling them to become...

  • Lead SEO Strategist

    1 week ago

    Banana Shire, Australia Keller Executive Search International Full time

    Are you an SEO enthusiast? Do you have a deep understanding of search engine optimization? Keller Executive Search International is seeking a skilled SEO Strategist with a proactive mindset and entrepreneurial flair to enhance their organic search results.This vibrant, fast-growing organization oversees numerous brands and collaborates with various agency...

  • Lead SEO Strategist

    1 week ago

    Banana Shire, Australia Keller Executive Search International Full time

    Are you driven by a passion for search engine optimization? Keller Executive Search International is seeking an innovative SEO Strategist who possesses a strong entrepreneurial mindset to enhance our clients' organic search outcomes.This vibrant and rapidly evolving organization oversees a diverse portfolio of brands and collaborates with various agency...

  • Implementation Strategist

    3 days ago

    Banana Shire, Australia GPC Global Technology Center Full time

    Job DescriptionPosition OverviewThe Implementation Strategist will play a critical role in the GPC Global Technology Center, responsible for managing the transition and adoption of Generative AI tools across the enterprise. The GPC Global Technology Center is at the forefront of leveraging cutting-edge AI technologies to drive innovation and efficiency...

  • Lead SEO Strategist

    1 week ago

    Banana Shire, Australia Keller Executive Search International Full time

    Are you an SEO aficionado? Do you have a relentless drive for optimizing search engine performance? Keller Executive Search International is seeking a proactive SEO Strategist with an entrepreneurial mindset to transform their organic search initiatives.This vibrant, fast-evolving organization oversees numerous brands and collaborates with various agency...

  • Lead SEO Strategist

    1 week ago

    Banana Shire, Australia Keller Executive Search International Full time

    Are you driven by a passion for search engine optimization? Keller Executive Search International is seeking an innovative SEO Strategist who possesses a forward-thinking mindset and entrepreneurial flair to transform organic search outcomes.This vibrant and rapidly evolving organization oversees a diverse portfolio of brands and collaborates with various...

  • Cloud Migration Strategist

    3 hours ago

    Sutherland Shire Council, Australia Amazon Full time

    About the RoleWe are seeking a highly skilled Cloud Migration Strategist to join our team at Amazon. As a key member of our cloud migration team, you will be responsible for developing and implementing cloud migration strategies for our customers.Key ResponsibilitiesDevelop and implement cloud migration strategies for customers of all sizesBuild and maintain...

  • Customer Success Regional Team Lead

    3 days ago

    Banana Shire, Australia Canonical Full time

    About the RoleWe are seeking an exceptional Customer Success Regional Team Lead to join our team at Canonical. As a key member of our Customer Success organization, you will play a crucial role in driving customer success and growth across regions.Key ResponsibilitiesStrategic Planning and Analysis: Develop and implement strategies to enhance customer...

  • Cloud Migration Strategist

    2 days ago

    Sutherland Shire Council, Australia Amazon Full time

    About the RoleWe are seeking a highly skilled Cloud Migration Strategist to join our team at Amazon. As a key member of our cloud migration team, you will be responsible for developing and implementing cloud migration strategies for our customers.Key ResponsibilitiesDevelop and implement cloud migration strategies for customers of all sizesBuild and maintain...