Service Delivery Leader: Regional Care Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $70,000 - $94,000

Lead a Team of Support Workers

About the Role

As a dedicated leader, you will oversee the delivery of high-quality services in and around Melbourne, Bayside, and Mornington Peninsula Shire. You will lead a team of support workers, manage daily operations, ensure regulatory compliance, and champion a positive team culture.

  • Key Responsibilities:
    • Coordinate High-Quality Service Delivery

You will oversee the daily operations and delivery of home and daily living supports, ensuring client-centred care that enhances quality of life for people with disabilities and older adults.

Lead and Supervise Staff

You will provide effective leadership, supervision, and training to support workers, fostering a safe and respectful environment focused on continuous development and high-quality service.

Manage Individual Client Support Plans

You will ensure all client plans are current, compliant, and implemented appropriately, with accurate documentation to support care delivery and funding requirements.

Ensure Compliance and Quality Standards

You will maintain adherence to all relevant policies, procedures, and industry standards, supporting audit readiness and accurate record-keeping.

Drive Continuous Improvement

You will actively contribute to service improvements by identifying opportunities to enhance client outcomes and operational efficiency.

Stakeholder Engagement

You will build and maintain strong and effective relationships with internal and external stakeholders to support and improve delivery of client-centred services.

Finance Management

You will manage financial performance in adhering to client rosters of care, overtime, and staff utilisation.

Requirements
  • Tertiary qualification in disability or related field or a minimum Certificate IV in Disability with substantial experience;
  • Current Australian Driver's License;
  • Working with Vulnerable People with NDIS Endorsement and Child-related activity;
  • NDIS Worker Orientation Certificate

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