SAP Engagement Manager: Cloud Transformation Expert

3 weeks ago


North Sydney Council, Australia SAP Full time

Unlock Your Potential as a Cloud Transformation Expert

At SAP, we're seeking a highly skilled Engagement Manager to join our Sydney-based Services team. As a Cloud Transformation Expert, you'll play a crucial role in delivering SAP Premium Engagement services to customers in Australia, driving long-term partnerships that unlock customer value and outcomes.

Your Key Responsibilities:

  • Establish and maintain strong relationships with key decision-makers, understanding customer business, organization, strategy, and IT roadmap.
  • Own the SAP Premium Engagement services contract, ensuring successful renewal through effective governance, service planning, and project management.
  • Drive resolution of Top Risks & Issues and critical customer escalations, engaging stakeholders and SAP teams as necessary.
  • Focus on customer satisfaction and referenceability, aligning and triggering customer surveys, and acting as a customer advocate within SAP.
  • Contribute to the overall account strategy, identifying growth opportunities and working collaboratively across SAP teams.
  • Prepare and present value realization and operational status reports to customers, performing internal reporting and governance activities.

What We're Looking For:

  • A curious, proactive individual with a desire to explore their full potential.
  • Someone who thrives in complex, fluid environments and is effective in diverse, multi-cultural teams.
  • Strong customer focus and empathy, with excellent communication skills for senior stakeholders.
  • A business mindset, understanding all functions within a typical business, and a good problem solver with creative options.
  • Minimum 5 years of relevant professional experience and a Bachelor's degree in Computer Science, Science, Business, Commerce, Engineering, or similar.

Bring Out Your Best

SAP innovations help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with 200 million users and 100,000 employees worldwide, we're purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We Win with Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models ensure everyone feels included and can run at their best. We believe in unleashing all talent and creating a better and more equitable world.



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