Service Coordinator
1 week ago
About Us
Richard Jay is a leading provider of laundry, warewashing, and chemical dispensing solutions for the hospitality, healthcare, government, and community sectors.
We are a family-owned business with a strong commitment to customer service and a reputation for excellence in our industry.
Job Summary
We are seeking a highly motivated and energetic Service Coordinator to join our team. As a Service Coordinator, you will be responsible for maintaining a high level of coordination between service technicians, administration staff, customers, and clients.
Key Responsibilities
- Process customer requests for service effectively and in a timely manner, and follow up as required.
- Administer client service and order information into our computerized system, as well as generate reports.
- Be a primary point of contact for all incoming service, support, and spare parts requests from internal and external customers.
Requirements
- Excellent phone manner, written, and verbal communication skills.
- Excellent customer service skills and customer follow-up procedures.
- Be a methodical worker with great attention to detail.
- Experience with computerized systems.
- Be proactive, self-starter, and reliable with an enthusiastic 'can-do' attitude.
- Proficient in Microsoft Office Applications, with Excel being essential.
- Able to demonstrate multi-tasking abilities, priority, and Time Management in a team-work environment.
What We Offer
As a Service Coordinator with Richard Jay, you will have the opportunity to work with a talented team of individuals, learn every aspect of our expanding business, and become part of our national team.
We offer a warm, collaborative culture with a focus on mentorship and a commitment to career progression.
Richard Jay is a wholly owned Australian company with a genuine national footprint, providing laundry, warewashing, and chemical dispensing solutions to our customers across Australia.
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