Financial Services Advisor

1 week ago

North Lismore, New South Wales, Australia beBeeCustomerService Full time $90,000 - $120,000

We are seeking a customer service professional to join our team in North Lismore. This part-time role involves working 30 hours per week, Monday to Friday from 9:30am to 4:15pm.

As the public face of Commonwealth Bank, the Retail Banking Services team delivers a seamless banking experience to millions of customers. We have been serving local communities for over 100 years, with market-leading products and technology.

Our work has a real impact on people's lives, from opening their first account to planning for retirement. As a Customer Banking Specialist Relief in our Branch, you will positively impact our customers' lives and be there for them when they need us.

You will:

  • Have in-depth conversations with every customer about how we can support their overall banking needs.
  • Travel to provide support to local branches in Casino, Kyogle, and Ballina.
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes.
  • Provide options for the customer through education and demonstration of our in--branch technology and digital banking options.
  • Problem solve and provide effective solutions while championing our processes and procedures.

We are interested in hearing from people who have:

  • Proven experience delivering exceptional customer service in Financial Services, Retail or Hospitality.
  • Excellent communication skills and the ability to articulate financial terms in a clear way.
  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
  • A genuine interest in building a career with Commonwealth Bank and improving the financial wellbeing and lives of our customers.

We want to help customers make informed financial decisions to achieve their goals.

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