Commercial Account Director

2 weeks ago

Maitland, New South Wales, Australia beBeeContractor Full time $70,000 - $98,000
Facility Solutions Manager

We are seeking an experienced account manager to join our team in Maitland.

This key role involves managing multiple client relationships, providing field support, and developing long-term connections with clients and contractors.

Your primary responsibilities will include:

  • Managing all aspects of assigned client relationships, including retention, expansion, and diversification of building solutions and/or products.
  • Formulating and managing an effective service strategy and schedule tailored to each client.
  • Negotiating and entering into agreements with clients for additional services, determining pricing, staffing, and logistics.
  • Managing contractor relationships, sourcing, negotiating pricing, and other contract terms, managing agreements, developing service specifications, client compliance, verifying contractor compliance, and removing or replacing contractors as necessary.
  • Ensuring a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
  • Promoting the sale of, procuring, and monitoring supplies for clients.
  • Effectively communicating client issues with contractors and your direct supervisor, promptly addressing any client issues or problems that arise.

To succeed in this role, you will need:

  • At least 2 years of management experience in janitorial services, building maintenance, or equivalent experience.
  • A high school diploma is required, but a bachelor's degree is desirable.
  • You must be highly detail-oriented, have excellent verbal and written communication skills, and be proficient in Microsoft Office and CRM databases.
  • Reliable transportation is essential.

In return, we offer a competitive compensation package, comprehensive training program, vehicle mileage allowance, holidays, and 2 weeks PTO, medical benefits, and 401k.

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