Senior Siebel CRM Systems Analyst

2 days ago

Melbourne, Victoria, Australia Randstad Full time
Job Description:

As a Senior Siebel CRM Systems Analyst, you will play a pivotal role in ensuring seamless transitions and alignment with business needs during system upgrades. Your expertise in identifying, analyzing, and documenting changes between existing and upgraded Siebel versions (IP 18+) will be instrumental in creating or updating functional documents.

Key Responsibilities:

  • Collaborate with cross-functional teams to identify and analyze the impact of Siebel system upgrades on existing processes, workflows, and integrations.
  • Facilitate workshops and stakeholder meetings to gather and validate business requirements, ensuring clear communication and understanding of objectives.
  • Develop, review, and update detailed functional documentation, including Business Requirement Specifications (BRS), Functional Specification Documents (FSD), and process flows.
  • Analyze technical and business requirements to provide recommendations for addressing gaps and leveraging new features in upgraded Siebel versions.
  • Work closely with testing teams to ensure that changes align with documented requirements and business goals.
  • Serve as a liaison between technical teams and business stakeholders, fostering collaboration and effective communication.

Requirements and Qualifications:

  • Proven experience as a Business Analyst with a strong focus on Siebel systems (IP 18 and beyond).
  • Detailed knowledge of Siebel CRM functionalities, configurations, and upgrade processes.
  • Excellent analytical and problem-solving skills, with the ability to bridge the gap between technical and business requirements.
  • Strong written and verbal communication skills, with experience in creating and updating detailed functional documentation.
  • Proficiency in tools such as Visio, Jira, Confluence, and Microsoft Office Suite.
  • Familiarity with Agile methodologies and working in cross-functional teams.
  • Experience in stakeholder engagement and requirements elicitation.

Compensation Package: We offer a competitive salary range of $85,000 - $115,000 per annum, depending on experience, plus additional benefits and perks.

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