Team Leader

4 days ago


Melbourne, Victoria, Australia Belgravia Leisure Full time

About the Role

We are seeking an experienced Team Leader to join our Contact Centre team at Belgravia Leisure. As a Team Leader, you will be responsible for leading a team of Contact Centre Consultants to achieve sales and service targets.

Key Responsibilities

  • Manage and lead a team of Contact Centre Consultants to achieve sales and service targets.
  • Develop and implement effective coaching and feedback strategies to improve team performance.
  • Ensure clear and engaging communication with customers through various channels.
  • Monitor and analyze team performance metrics to identify areas for improvement.
  • Collaborate with the management team to develop and implement business strategies.
  • Ensure adherence to company policies and procedures.

Requirements

  • Experience managing a team of 10-15 direct reports in a contact centre environment.
  • Excellent leadership, people management, and team management skills.
  • Strong communication and interpersonal skills.
  • Ability to inspire and create enthusiasm, energy, and cooperation in others.
  • Coaching and encouraging staff to perform at their optimum level.
  • Workflow management and efficiency skills.

Desirable Skills

  • Familiarity with Microsoft Office Suite.
  • CRM experience, including Microsoft Dynamics.
  • Contact centre-specific software, such as Genesys Cloud.
  • Understanding of contact centre metrics.

What We Offer

  • Competitive salary.
  • Flexible work arrangements.
  • Free gym membership.
  • Employee benefits program.
  • Opportunities for ongoing training and career development.


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