Technical Field Service Representative

2 weeks ago

Sydney, New South Wales, Australia beBeeFieldService Full time $85,000

Technical Field Service Role

We are seeking a highly skilled and customer-focused individual to join our team as a Technical Field Service Representative. As a key member of our field services team, you will play a vital role in delivering technical support and service excellence across customer sites.

Key Responsibilities:

  • Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
  • Install, remove, upgrade, modify and change gaming equipment at customer sites.
  • Investigate and resolve problems including complex system faults, and perform repair work as required.
  • Respond to service calls promptly and professionally to meet customer expectations and SLA requirements.
  • Collaborate effectively with venue staff and maintain a high level of customer satisfaction.

Reporting & Documentation:

  • Accurately capture and report all activities using our field service management tools.
  • Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
  • Record all part usage and ensure returns are completed as per our SLA and compliance standards.
  • Assist with internal service reporting and respond to departmental requests when required.

Workplace Health & Safety (WHS) & Compliance:

  • Ensure an understanding of and compliance with Company policies, procedures, and regulations.
  • Follow accident/incident/near miss processes, and conduct investigations as required.

Requirements:

  • A valid driver's license is essential.
  • Able to obtain and maintain relevant state/territory gaming licenses (support provided).
  • Excellent problem-solving, troubleshooting, and fault-finding capabilities.
  • Strong communication skills and customer service mindset.
  • Self-motivated and able to work independently across multiple customer sites.
  • Good organisational skills with the ability to manage time, tasks, and service schedules.
  • Proficient in using mobile devices and field service applications for reporting.

Preferred Qualifications:

  • Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
  • Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
  • Previous exposure to WHS systems, compliance environments, or regulated industries.

About Us:

We deliver great performance for our B2B customers and bring joy to the lives of people who love to play our games.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential.

We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability.

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