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Front Desk Representative

3 weeks ago

Penrith Municipality, Australia beBeeCustomerService Part time $45,000 - $65,000
Concierge Role Overview

Experience a dynamic and high-visibility front-of-house opportunity at our 5-star hotel, offering an integrated premium guest experience across accommodation, entertainment, and conference facilities.

The Product
  • We are part of the global hospitality brand with career progression opportunities.
  • Located within the Western Sydney Conference Centre and Panthers Precinct.
The Benefits
  • Join our team in a prestigious hotel role with ongoing training, team engagement, and development programs.
  • Enjoy staff benefits, including discounts and access to loyalty programs.
The Responsibilities
  • Provide exceptional service by delivering VIP amenities, responding to guest requests, and supporting concierge services.
  • Actively promote and assist with sign-ups for membership programs.
  • Ensure the lobby and entrance area are clean, presentable, and welcoming at all times.
  • Perform daily tasks including mail runs, parcel handling, and room showings.
  • Report and help resolve guest complaints or issues, escalating as needed.
Requirements
  • Previous guest service experience in hospitality or a customer-facing role is preferred.
  • Friendly, professional demeanor with excellent communication and interpersonal skills.
  • Strong local knowledge of Penrith and Western Sydney (or willingness to learn).
  • Ability to safely perform manual handling tasks.
  • Willingness to work flexible hours, including weekends, evenings, and holidays.
  • Awareness of and commitment to WH&S, hygiene, and safety standards.
What We Offer

A collaborative and positive work culture through team briefings and peer support.