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Cashier Team Lead

2 months ago

Sydney, New South Wales, Australia ZARA Full time
About the Role

We are seeking a highly motivated and experienced Cashier Team Lead to join our team at ZARA. As a key member of our store operations team, you will be responsible for leading and motivating our cashier team to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Lead and motivate the cashier team to achieve sales targets and provide excellent customer service
  • Drive sales growth and achieve key performance indicators (KPIs) for the department
  • Maintain up-to-date knowledge of products and promotions, including new arrivals and best sellers
  • Take primary responsibility for till operations and security, ensuring accurate and efficient transactions
  • Investigate and resolve discrepancies, ensuring a high level of customer satisfaction
  • Plan and manage the rosters for the cashier team, ensuring adequate coverage and minimizing overtime
  • Engage with relevant training and development of the team, driving continuous improvement and excellence
Requirements
  • Proven experience in a leadership or supervisory role, with a strong track record of driving sales growth and customer satisfaction
  • Excellent communication and interpersonal skills, with the ability to motivate and lead a team
  • Strong analytical and problem-solving skills, with the ability to investigate and resolve discrepancies
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Availability to work 38 hours per week, with a mix of weekdays and weekends
About Us

ZARA is part of the Inditex group, one of the largest fashion distribution groups in the world. We are committed to diversity and inclusion, fostering an environment where everyone feels valued and respected. We prioritize treating all individuals with dignity and respect, ensuring a safe and healthy workplace for all.

We see each team member as an individual with limitless potential, whose unique contribution is vital to our success. We are dedicated to ensuring a safe and healthy workplace for all, free from discrimination, harassment, bullying, or violence of any kind.