Personal Banking Specialist

1 week ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $100,000 - $120,000

Job Role Overview

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This role involves delivering exceptional customer service, supporting customers through face-to-face interaction and inbound & outbound calls. Key responsibilities include providing timely and accurate information on everyday banking enquiries, account openings and processes.

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Key Accountabilities:

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  • Deliver customer-obsessed service that drives customer satisfaction and first call resolution">
  • Provide timely and accurate information on everyday banking enquiries, account openings and processes via telephone and/or online channels">
  • Support and educate customers on how to use digital platforms for personal banking, empowering them to self-serve with online banking features">
  • Contribute to a team culture that is balanced across people, customer, risk, and performance">
  • Ensure compliance with all internal policies and procedures and external requirements">
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What We Are Looking For:

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  • Experience in delivering high-quality customer experience">
  • Comfortable with digital customer service platforms to assist customers in real-time">
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers">
  • Understanding of digital verification and ID validation systems used in customer onboarding">
  • Proficiency in digital payment technologies, such as mobile wallets and online payments">
  • Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online">
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Why This Role Matters:

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This role plays a crucial part in shaping our customers' experiences and ensuring they receive the best possible service. If you are passionate about delivering outstanding customer service and have a knack for navigating digital platforms, we would love to hear from you

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