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Business Transformation Consultant

2 months ago

Sydney, New South Wales, Australia Healius Full time

About Healius

Healius is a leading healthcare company providing diagnostic services to consumers and doctors across Australia. Our vision is to improve health and well-being for all, through a commitment to excellent in consumer-centred healthcare. We operate through a national network of 2,185 collections centres, 96 labs, and 135 imaging centres with a portfolio of 18 different brands.

Our Strategic Transformation Journey

We are embarking on a major strategic transformation journey to re-imagine healthcare and create customer-centric health services underpinned by an industry leading operational capability. The diagnostic industry is being reshaped by a shift in consumer behaviour, data-driven megatrends and rapidly evolving technologies. Patients and doctors demand fast and frictionless digital products that save them time.

About the Role

This is an exciting opportunity for an experienced Business Analyst to join our team and work with business stakeholders to shape the future of pathology and healthcare services. The Business Consultant plays an essential role in solving business problems and helping design and implement solutions to improve operational efficiency and staff productivity, enhance customer service by alleviating customer pain points and delivering more valuable diagnostic insights to improve the quality of patient care.

Key Responsibilities

  • Identify opportunities for improving operations and customer experience
  • Analyse and synthesise large information from different sources to map existing state and inform future solutions
  • Document as-is and to-be processes using diagramming applications
  • Define solutions (business, functional & non-functional requirements, as well as to-be processes) that empower employees, engage customers/patients and optimise operations
  • Assess solution options from a customer, risk, technology, and user perspective before design and implementation
  • Coordinate delivery of these solutions across multiple business and technology teams
  • Work with Digital Product Managers in maintaining and optimising the initiative and product backlog
  • Work with managers and employees to implement changes
  • Train employees to use new systems or follow new processes
  • Determine the effectiveness of new processes

About You

  • Minimum three years experience as a Business Consultant
  • Experience solving business problems and helping design and implement solutions to improve operational efficiency
  • Excellent problem solving skills
  • Able to work independently but with the ability to judge the situation and ask for help when appropriate
  • A collaborative working style with outstanding communication skills (verbal and written)
  • Comfortable with evolving business requirements and responding in an agile way in a dynamic environment
  • Highly organised, resourceful, motivated, and outcomes-focused
  • Comfortable working in a highly technical environment and healthcare terminology
  • Demonstrated ability for continuous learning and willingness to learn
  • Adaptable and able to work across multiple streams and priorities
  • Experience in process redesign, business transformation or background in industrial engineering preferred

Benefits and Wellbeing

We offer a range of benefits to support your wellbeing and career growth, including:

  • A marketplace of exclusive discounts and vouchers from leading Australian and online retailers
  • Corporate health insurance discounts, banking benefits and novated leasing consultations
  • An e-learning platform with access to a library of courses and learning paths
  • An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches
  • Fitness Passport – access fitness centres across Australia at a subsidised rate
  • Career growth opportunities across the Healius network
  • Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians

Our Commitment to Diversity and Inclusion

We are an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.