Office Support Specialist
1 week ago
Job Overview:
We are seeking a highly organized and detail-oriented Office Support professional to join our team.
- Lodge new requests on our portal and contact clients to advise request received
- Triage, allocate and book jobs for technicians ensuring efficient use of resources
- Provide exceptional customer service at all times, keeping clients well informed and up-to-date on technician attendance confirmation, reports and invoices
- Follow up on bookings, quotes, reports, photos and invoices to ensure timely completion
- Build and maintain key relationships with clients and contractors to drive business growth
This role is an exciting opportunity to develop your administration skills in a fast-paced environment.
Key Responsibilities:- Lodging and Communication: Lodge new requests on our portal and communicate with clients regarding request receipt
- Job Triage and Allocation: Triaged and allocated jobs for technicians to optimize resource utilization
- Customer Service: Provided top-notch customer service, ensuring clients were well-informed and updated on technician attendance, reports, and invoices
- Follow-up and Administration: Followed up on bookings, quotes, reports, photos, and invoices to guarantee timely completion
- Relationship Management: Fostered strong relationships with clients and contractors to foster business expansion
- Excellent Communication Skills: Effective communication with clients and internal stakeholders
- Organizational Skills: Strong organizational abilities to manage multiple tasks and prioritize work
- Attention to Detail: Meticulous attention to detail to ensure accuracy and efficiency
- Problem-Solving Skills: Ability to resolve issues promptly and professionally
A dynamic work environment that offers opportunities for growth and development.
Become part of a team that values collaboration, innovation, and excellence.
Enjoy a competitive compensation package and excellent benefits.
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