Aboriginal and Torres Strait Islander Customer Service Representative
3 days ago
This role is open to Aboriginal and Torres Strait Islander applicants only. The initiative aims to increase the number of Aboriginal and Torres Strait Islander people employed in the Australian Public Service, reflecting the community's diversity.
We seek passionate, client-focused individuals for our Frontline Operations group.
As a Customer Service Representative, you will work in a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm.
You will spend your time interacting with clients over the phone, supporting them in meeting their tax, superannuation, and registration obligations. You'll process account activities received through various channels, including phone, paper, web-chat, email, and online portals.
You will apply relevant policies and procedures to inform your decision-making, ensuring accuracy in recording outcomes, actions, and agreements.
You will be responsive and adaptable to changing client and business needs, managing competing priorities to deliver outcomes. You'll work collaboratively as part of a team, sharing knowledge to resolve issues and contribute to continuous improvement.
The roles may be offered on an ongoing or non-ongoing basis in multiple locations across Australia. A merit pool may be formed to fill future similar vacancies within these locations and other areas.
We value diversity and are committed to inclusive recruitment practices. We encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds.
Key Responsibilities:- Provide exceptional customer service to clients via phone, addressing their queries and concerns.
- Process account activities efficiently, adhering to established procedures and guidelines.
- Apply sound judgment and decision-making skills to resolve client issues and achieve desired outcomes.
- Collaborate with colleagues to share knowledge, best practices, and ideas, promoting continuous improvement.
This role offers a unique opportunity to work in a dynamic, diverse environment while contributing to the delivery of essential public services. As a valued member of our team, you will enjoy a competitive salary and benefits package, as well as opportunities for professional growth and development.
Others:We are committed to creating a workplace that values and respects the contributions of all employees. Our organisation promotes flexible working arrangements, allowing you to balance your work and personal life effectively. We also provide access to training and development opportunities to enhance your skills and career prospects.
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