Retail System Support Professional

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $105,000

A business where innovation meets tradition, we foster an environment that encourages our employees to grow and thrive.

Our organisational culture is unique, combining courtesy, cordiality and intellectual energy in a way that sets us apart.

We seek individuals with diverse life experiences and fresh ideas to join our team.

In return, we offer comprehensive induction programmes, training opportunities and a supportive culture that promotes long-term professional relationships.

We set high standards at our company and strive for excellence; this commitment to quality has contributed significantly to our success and is a major reason why people want to work here.

For over 35 years, we have carefully cultivated an inspiring environment in which our employees are supported and encouraged to succeed.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet.

Key Responsibilities

  • Manage incidents, problems and changes through our Service Desk system, including management of support tickets escalated to other vendors.
  • Work with users, colleagues and third-parties to identify and deliver improvements to our retail systems.
  • Assist Product Managers and Retail Application Support Team Lead to research and make recommendations on retail-related software products and services.

Requirements

  • Someone who has worked in a similar environment before (Service Desk, Retail System Support etc)
  • Experience maintaining and administering Point of Sale systems, with Cegid experience preferred.
  • Experience maintaining and administering retail payment systems.
  • Strong customer-service orientation.
  • Ability to communicate ideas in both technical and user-friendly language.

What's On Offer

  • Flexible working patterns that balance office-based collaboration with remote working
  • Generous product discount allowance and bi-annual complimentary product allocation
  • Paid volunteering allowance for all employees
  • Short term incentive bonus programs to reward performance for applicable roles
  • Complimentary access to LinkedIn Learning to aid in personal development
  • Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
  • Team lunches, sponsored social clubs, team events, and celebrations

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