Customer Service Expert

3 days ago

Parramatta Park, Queensland, Australia beBeeCustomerService Full time $75,000 - $95,000
Customer Service Excellence

A career in customer service offers numerous benefits and opportunities for growth. In this role, you will be responsible for delivering best-in-class service to B2B customers via phone and email, ensuring timely resolution of cases.

  • Manage the quote-to-cash order process for efficient customer satisfaction.
Key Responsibilities

This position requires collaboration with Sales, Supply Chain, and 3PL partners to expedite customer needs and ensure on-time fulfilment.

  • Provide exceptional service to B2B customers while working closely with cross-functional teams.
Requirements

To be successful in this role, you must possess:

  • Full Australian working rights.
  • At least 2 years' experience in B2B customer service.
  • Proficiency in ERP systems, particularly Business Central.
  • Understanding of supply chain, warehouse, and logistics processes.
Why Choose This Role?

This position offers ongoing learning and development opportunities, access to PerksPlus discounts, and hybrid working options for better work-life balance.

  • Ongoing learning and development opportunities.
  • Access to PerksPlus discounts at ANZ retailers.
  • Hybrid working options for better work-life balance.

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