Customer Experience Manager

3 days ago


City of Greater Dandenong, Australia Australia and New Zealand Banking Group Limited Full time

Do you want to make a difference in people's lives? As a Banking Consultant in our Retail Banking division, you'll have the opportunity to work with a diverse range of customers, helping them achieve their financial goals and aspirations.

About the Opportunity

This role offers the chance to work in a dynamic and collaborative team environment, delivering a high standard of customer service and ensuring customers are not only satisfied but strong advocates for ANZ.

You will have the knowledge required to complete customer transactions, as well as have in-depth needs-based conversations and fulfill products as per your accreditation level.

  1. You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience.
  2. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.
  3. You will actively participate in and support bank programs and initiatives.

We're looking for someone who is willing to learn and grow with us, and who shares our commitment to building a workplace that reflects the diversity of the communities we serve.



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