Transport Logistics Coordinator

5 days ago

Melbourne, Victoria, Australia Jb Hi-Fi Limited Full time
About Us

Jb Hi-Fi Limited is a leading retailer in Australasia, operating hundreds of stores under the JB Hi-Fi and The Good Guys banners. Our Home Delivery Centres and Supply Chain teams play a crucial role in our retail business success, delivering supply chain possibilities that meet our customers' needs safely and sustainably.

The Role

We are seeking a Transport Planner to support our State Planning Hub in planning and scheduling bulky deliveries to customers and stores. This role has end-to-end visibility of last-mile activities and is responsible for monitoring the movement of bulky items, logistics, and customer activities.

Key Responsibilities
  • Assign routes to carriers and provide ongoing support to delivery teams through effective monitoring
  • Provide end-of-day reports and feedback to DSPs on productivity, customer service, and communicate problems to DSPs and managers
  • Perform daily end-of-day reviews of extra/special activities or exceptions submitted by DSPs for approval, ensuring accurate billing generated by the system
  • Follow up on orders and notify customers of delays or issues related to their order
  • Maintain strong relationships with the Customer Service team by responding to customer requests in a courteous and efficient manner
About You

To be successful in this role, you will have:

  • 2 years of experience in logistics or a related field
  • Strong computer literacy and exposure to general software packages and warehouse software, including transport management systems
  • Comfortable embracing change, resilient in overcoming challenges, and flexible in adjusting priorities, all while maintaining a proactive approach to continuous improvement
  • Experience in transport planning and scheduling (preferred but not required)
  • Experience in retail and/or e-commerce environments (preferred but not required)
What We Offer

We offer a supportive, transparent, and inclusive team environment, with opportunities for ongoing training and development. You will have exposure to innovative technology and be part of a dynamic team that is shaping the future of our supply chain.

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