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Clinical Support Specialist
2 weeks ago
St Vincent's Private Hospital Melbourne is a facility under the stewardship of Mary Aikenhead Ministries.
We deliver high-quality, compassionate care to patients undergoing oncology and haematology treatments in our Day Infusion Services at our Fitzroy site.
The Role Overview
This role provides front-line support to both our Day Oncology Unit and co-located Oncology and Haematology consulting suites.
As the first point of contact for many of our patients, you'll play a vital role in creating a welcoming and reassuring environment while providing high-level administrative and clerical support to clinical staff.
Key Responsibilities
- Manage patient bookings using MOSAIQ, ensuring compliance with protocols
- Conduct pre-admissions and health fund eligibility checks via IBA
- Prepare and distribute pre-admission paperwork and education packs
- Liaise with pharmacy for chemotherapy drug verification
- Coordinate tests and scans for patients
- Process admissions and discharges using IBA
- Support the broader nursing team with reception and general administrative duties
Required Skills and Qualifications
- Previous experience in medical reception or healthcare administration
- Strong interpersonal and customer service skills with a compassionate approach
- High attention to detail and ability to work efficiently in a fast-paced clinical setting
- Proficiency in MOSAIQ, IBA, and deLacy systems
- Experience in oncology/infusion or specialist rooms
- Commitment to infection control and patient safety protocols
- Ability to work collaboratively with a multidisciplinary team
Benefits of Working with Our Team
Our team is committed to delivering exceptional patient care. As a member of our team, you will have the opportunity to make a positive impact on the lives of our patients.
How to Apply
