Client Relationship Manager

4 days ago

Bayside Council, Australia Allergan Full time

AbbVie seeks a skilled Customer Service Specialist to manage the entire order process, from placement to delivery. This role requires a proactive and customer-focused professional who can interact with customers, partners, and third-party logistics to ensure service standards are met. The ideal candidate will respond to customer inquiries and complaints, provide prompt and effective solutions, and accurately process customer orders, returns, and rebates.

Key Responsibilities:
  • Customer Inquiries: Respond to customer inquiries and complaints, providing prompt and effective solutions.
  • Order Processing: Accurately process customer orders, returns, and rebates.
  • Logistics Coordination: Coordinate orders and product allocations to ensure timely deliveries.
  • Hospital Logistics: Manage equipment logistics for hospitals, collaborating with internal and external teams to support business initiatives.
Qualifications:
  • SAP Experience: 3-5 years of experience with SAP in a similar role is preferred.
  • Microsoft Office: Proficient in Microsoft Office Suite, with advanced Excel skills.
  • Distribution Knowledge: Experience in distribution and order management.
  • Collaboration Skills: Strong communication and interpersonal skills to foster collaboration.

We strive to have a remarkable impact on people's lives across several key therapeutic areas.

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