Account Relationship Specialist

2 weeks ago

Gosnells, Australia beBeeSupport Full time $92,000 - $98,000
Job Overview">

The primary objective of this role is to provide exceptional customer service by fostering long-lasting relationships with clients and supporting the Sales Team.

This involves delivering timely and accurate product information, ensuring swift issue resolution, and maintaining a professional presence in all client interactions.

Key Responsibilities:
  • Customer Support: Provide prompt assistance to customers, ensuring their queries are resolved efficiently and effectively.
  • Communication: Clearly communicate pricing, credit options, and terms aligned with company policies and customer profiles.
  • Transaction Coordination: Ensure seamless transactions of sales orders and quotes, maintaining accuracy and efficiency.
  • Customer Education: Educate and empower customers to understand product features, benefits, and terminology, enhancing satisfaction and informed decision-making.
  • Professional Presence: Maintain a positive, professional attitude in all interactions with customers and vendors.
  • Vendor Coordination: Coordinate with vendors to share accurate shipping and delivery updates with customers.
  • Concern Resolution: Address and resolve product or service concerns by identifying causes and delivering prompt, thoughtful solutions.
  • Relationship Strengthening: Proactively conduct telemarketing and follow-up activities to strengthen relationships and identify new opportunities.
  • Feedback Gathering: Reach out to customers post-purchase to gather feedback and ensure satisfaction.
  • Customer Needs Analysis: Identify gaps in customer needs and suggest solutions or improvements to the team.
  • Reporting: Prepare reports using collected data to support product and service enhancements.
Requirements:
  • At least 2-3 years of experience in civil-related, industrial, or technical product sales
  • CRM experience; Sales/Customer Service short courses (advantageous)
  • Exonet experience is favorable but not essential
  • High attention, accuracy, and excellent organization and time management skills
  • Excellent communication and interpersonal skills
  • Initiative-taking and a positive 'can do' attitude

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