Customer Service Representative

3 days ago


City of Greater Dandenong, Australia Randstad Education Australia Full time

We are seeking a highly skilled Customer Service Representative to join our team at Randstad Education Australia.

Job Description:

This role is primarily responsible for handling repair cases and customer communication while maintaining high standards of quality and functionality.

Key Responsibilities:
  • Process RMAs: Handle both warranty and non-warranty repair requests, ensuring accurate processing for non-paid and paid repair work.
  • Customer Communication: Provide clear and professional communication with customers, addressing their concerns, providing updates, and ensuring a positive service experience.
  • Damage Assessment and Negotiation: Clearly explain damage assessment reports and professionally negotiate repair/replacement costs with customers.
  • Testing and Certification: Test units for functionality, specifically under tethered safety conditions for take-off and landing. Certify that repaired or replaced units meet the required standards and are fully operational.
  • Service Record Maintenance: Log all service activities in the appropriate systems, ensuring records are accurate and up-to-date. Report any unusual situations to the team leader.
Qualifications:
  • Strong communication skills with customer service.
  • Attention to detail with a focus on quality and precision.
  • Excellent communication skills for effective interaction with customers and internal teams.
  • Ability to handle multiple tasks simultaneously and meet deadlines.
  • Experience in the electronics or technology field is preferred.


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