Highly Skilled System Administrator Wanted

2 weeks ago

Perth, Western Australia beBeeSystemAdministrator Full time $100,000 - $130,000

Are you looking for a challenging role as a System Administrator where you can drive significant impact on diverse client environments?

This pivotal position requires deep technical expertise to tackle high-severity infrastructure and system issues, ensuring optimal performance and reliability for our valued clients.

As a highly experienced and technically astute System Administrator with a passion for solving complex IT challenges, you'll serve as a primary point of contact for complex, high-severity technical issues and escalations, ensuring swift and efficient resolution.

Key Responsibilities
  • Advanced Troubleshooting & Escalation Management: Ensure timely resolution of tickets escalated from Level 2 or junior team members, adhering to ITIL best practices and SLAs.
  • Root Cause Analyst: Conduct thorough analyses of recurring problems to identify root causes and implement effective preventive solutions across client systems.
  • Client Communication Champion: Collaborate directly with clients on critical escalations, providing clear, timely updates, technical explanations, and actionable next steps.
  • System Administration Expertise: Provide expert-level support for intricate infrastructure issues across servers, networking, security, and cloud services (Microsoft 365, Azure, AWS).
  • Proactive System Monitoring: Utilize RMM tools to monitor client infrastructure, identify potential issues, and prevent downtime before it impacts clients.
Required Skills and Qualifications
  • Extensive Technical Expertise: Infrastructure & Network Management, Cloud & Security Knowledge, RMM & PSA Tools Proficiency, Problem-Solving & Service Focus.
  • Infrastructure & Network Management: In-depth experience with server management, network configurations, and troubleshooting across various environments.
  • Cloud & Security Knowledge: Strong understanding of cloud platforms (Microsoft 365, Azure, AWS) and cybersecurity best practices.
  • RMM & PSA Tools Proficiency: Hands-on expertise with RMM and PSA tools for monitoring, troubleshooting, and ticketing.
  • Problem-Solving & Service Focus: Outstanding analytical and problem-solving skills, with a focus on rapid issue resolution and meticulous root cause identification.
Benefits and Perks
  • Competitive remuneration package with opportunities for salary progression.
  • Break-out career opportunities in cyber security, cloud, and ICT infrastructure.
  • Responsibility for client systems and active involvement in their ICT direction.
  • Support and opportunities for personal development through company-funded study schedules, exams, and mentoring.
  • Ongoing certification opportunities, including Microsoft and other industry certifications.
  • Work from home options and flexible schedules.

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