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Retention and Growth Manager

1 week ago

Council of the City of Sydney, Australia ClearCompany Full time

About the Team

We're a team of 400+ Sleekers from 18 countries dedicated to delivering exceptional client experiences. We've gained the trust of over 450,000 businesses globally and raised a total of $51M in funding from world-class venture capital funds.

The Role

We're seeking an exceptional Customer Success Associate to help us quickly grow our business in Australia. As a key member of our team, you'll be responsible for developing account management and customer relationships that promote retention and loyalty.

Your responsibilities will include:

  • Developing account management and customer relationships that promote retention and loyalty.
  • Leading cross-sell operations of services that clients need to support our lifetime value strategy.
  • Handling day-to-day customer requests and inquiries in a timely manner.
  • Improving the client journey across all aspects - product, operations, lifecycle marketing...

What You'll Need

To succeed in this role, you'll need:

  • 3+ years of experience in a similar role: Customer success, Customer support, relationship manager, account management...
  • A first experience in a high growth environment (startups, SMEs...)
  • Strong organisational, interpersonal, and communication skills.
  • A can-do attitude and a hunger to build something exciting and gain valuable experience.