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Front Office Coordinator

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Geraldton, Western Australia beBeeCommunication Full time $66,000 - $86,000
Medical Receptionist Job Opportunity

We are seeking a skilled and organized Medical Receptionist to join our team at our busy clinic in Geraldton.

This is a full-time position working Monday to Friday, with a 9-day fortnight. As a Medical Receptionist, you will be the first point of contact for our patients, requiring strong communication and organizational skills.

  • Assist patients with check-in procedures and answer phone calls promptly and professionally.
  • Manage billing procedures for private, Medicare, workers compensation, and DVA cases.
  • Collaborate with clerical and technical staff, radiologists, and referrers to ensure seamless patient care.

You will also have the opportunity to train as a contact centre agent to assist with inquiries and appointment management.

Key Responsibilities:
  • Greet patients warmly and assist with check-in procedures.
  • Answer emails and phone calls promptly and handle inquiries professionally.
  • Advising patients of preparation prior to relevant scans.
  • Billing procedures – private, Medicare, workers compensation and DVA.
  • Collaborating with clerical and technical staff, radiologists, and referrers.
Requirements:
  • Clear verbal and written communication skills.
  • Strong organisational abilities to manage appointments and patient flow.
  • Confidence working across multiple screens and systems.
  • Availability to work Saturday shifts every 6 weeks.
What We Offer:
  • Wellbeing benefits including access to free counselling through our Employee Assistance Program.
  • Learning and development opportunities through comprehensive training and career advancement pathways.
  • Workplace experience in a collaborative and inclusive team environment.
  • Industry-competitive salary and benefits package.