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Duty Manager

2 months ago

Cairns, Queensland, Australia SIXT Australia Full time

About the Role

SIXT Australia is seeking a highly skilled and experienced Duty Manager to join our team at Cairns Airport. As a key member of our operations team, you will be responsible for providing day-to-day support to our frontline staff and ensuring exceptional customer satisfaction.

Key Responsibilities

  • Operational Support
    • Provide guidance and coaching to frontline staff to maximize sales and customer satisfaction
    • Ensure seamless day-to-day operations and resolve any issues that may arise
  • Customer Service
    • Deliver exceptional customer service and resolve customer complaints in a professional and timely manner
    • Maintain a strong focus on customer satisfaction and ensure that all customer interactions are positive and memorable
  • Performance Management
    • Monitor and analyze sales and customer satisfaction data to identify areas for improvement
    • Develop and implement strategies to improve sales and customer satisfaction
  • Reporting and Compliance
    • Prepare and submit regular reports on sales, customer satisfaction, and operational performance
    • Ensure compliance with all relevant laws, regulations, and company policies

Requirements

  • Leadership and Management
    • Proven experience in leading and managing high-performing teams
    • Ability to motivate and inspire staff to achieve exceptional results
  • Customer Service
    • Exceptional customer service skills and experience
    • Ability to resolve customer complaints in a professional and timely manner
  • Operational Skills
    • Strong analytical and problem-solving skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Education and Qualifications
    • Relevant tertiary qualifications or equivalent experience
    • Current unrestricted Provisional or Full Driver's Licence

What We Offer

  • Competitive Salary and Benefits
    • Competitive salary package including motor vehicle, phone, and laptop
    • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Professional Development
    • Opportunities for career advancement and professional development
    • Training and support to help you succeed in your role