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Radiology Frontline Support Specialist

3 weeks ago

Gawler, Australia beBeeMedicalReception Full time $60,000 - $80,000

Unlock Your Potential as a Radiology Receptionist

Our team of over 200 professionals is dedicated to delivering exceptional customer service and creating meaningful connections with our patients, referrers, and healthcare partners. If you are passionate about making a difference in people's healthcare experiences, this opportunity may be for you.

About the Role

This full-time position involves operating Monday to Friday, with shifts scheduled between 7:00 AM and 7:00 PM. As the first point of contact, you will play a key role in providing exceptional front-line service to patients and stakeholders in a fast-paced medical environment.

We currently have openings at various clinic locations across Salisbury, Gawler, Barossa, and Playford. Some positions may require travel between clinics.

Key Responsibilities:
  • Manage complex patient bookings via inbound and outbound calls
  • Deliver top-tier patient care, including registration, scheduling, and addressing queries
  • Handle inquiries from key stakeholders, including referrers
  • Communicate with medical professionals and assist with results and admin duties
  • Finalize billing and other essential support tasks
  • This role requires flexibility to work across both call centre and reception shifts

Comprehensive Training Provided:

To set you up for success, we offer a five-week, full-time training program at our Hampstead Gardens training center. This structured program will equip you with the skills, systems knowledge, and confidence to excel in your new role.

Requirements:

Skills and Qualifications:

  • Exceptional customer service skills and a patient-first attitude
  • Strong communication, attention to detail, and multitasking abilities
  • A positive attitude and team spirit are essential in our collaborative environment
  • Experience as a medical receptionist or familiarity with medical terminology is a plus (but not required)
  • Customer service experience is a must

Benefits:

  • Corporate discounts from over 100 retailers
  • Health insurance discounts for you and your family
  • Free medical imaging for family members
  • Access to well-being programs and expert counseling support for you and your family
  • Recognition program to celebrate your service and commitment
  • Uniform allowance, outstanding tea room supplies, social events, and an unforgettable Christmas party

Next Steps:

Complete the short video interview pre-screen to help us streamline the shortlisting process. Apply now and be part of a team that values growth, support, and exceptional service.

We strive to create a supportive environment where everyone is valued and can thrive. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, individuals of all ages, cultural backgrounds, gender identities, and expressions, as well as LGBTIQA+ individuals.