Airport Communications Specialist

24 hours ago

Melbourne, Victoria, Australia Melbourne Airport Full time
About the Role

We are seeking a highly skilled and experienced Airport Communications Officer to join our team at Melbourne Airport. As a key member of our Integrated Operations Centre, you will play a critical role in ensuring accurate, timely, and appropriate communication to a wide range of customers and stakeholders.

Key Responsibilities
  • Provide 24-hour communications, coordination, and monitoring support for external and internal operations within the Integrated Operations Centre (IOC)
  • Assist Managers within the IOC on other matters, including emergencies and operational events
  • Coordinate airport communications, ensuring timely provision of information across the airport
  • Manage and maintain Airport Co-ordination Systems, including Maximo, Access Control, CCTV System, and SMS
  • Ensure accurate and timely provision of information across the airport
  • Maintain all Terminal Operations Contacts lists
  • Support the Airport Co-ordination Centre Supervisor in the maintenance of all ACC systems
  • Deputise and provide relief coverage for the Airport Co-ordination Centre Supervisor
  • Support the Airport Co-ordination Centre Supervisor and Airport Manager in all emergencies, operational, and customer events
Requirements
  • Knowledge of Airport Specific Systems
  • Excellent customer service skills
  • Effective interpersonal, written, and oral communication skills
  • Experience in managing simultaneous workstreams
  • Experience working in a high-paced, high-resilience environment
  • Knowledge of aviation operating environments
About Us

Melbourne Airport is a dynamic and fast-paced place to work, with a focus on creating connections that matter and enhancing the traveller experience. We are committed to weaving Diversity into our DNA and strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

We offer a range of benefits, including access to airport car parking, hybrid flexible working arrangements, airport holiday, wellness day, discounted onsite childcare, mental health and well-being initiatives, employee assistance program, career and professional development, active social culture, and access to an employee benefits scheme.

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