Banking Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $69,000 - $89,000
Job Description

As a Banking Consultant, you will play a key role in delivering a seamless banking experience to customers. This involves meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on financial solutions available, including digital options.

  • Meet customer needs through transaction activities and needs-based conversations.
  • Educate customers on financial solutions available, including digital options.
  • Work collaboratively with the team to deliver the best possible customer experience.
  • Act as a role model and peer coach to promote a positive work culture.
  • Contribute to increasing customer engagement and advocacy.

You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of our organization.

What You'll Bring

To succeed in this role, you will ideally bring:

  • Exceptional customer focus with retail experience an advantage.
  • Experience working with technology and promoting its use.
  • Ability to multitask and adapt to change and ambiguity.
  • Excellent communication and interpersonal skills.

A growth mindset is at the heart of our organization, so if you have most of these skills, we'd love to hear from you.

Benefits

This role offers a range of benefits, including the opportunity to develop your skills and knowledge, work in a collaborative team environment, and contribute to delivering exceptional customer experiences.

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