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Engagement Team Leader
2 weeks ago
We are seeking a Customer Engagement Coordinator to lead and support our service team in providing exceptional service and delivering timely, quality, and professional responses to enquiries and feedback.
The Coordinator will ensure that during day-to-day operations, program delivery, customer interactions, or during the facilitation of significant events, we will keep our facility users and customers safe, improve their experience, and enrich their memories of living and playing at our sporting complex.
- Qualified in Sport Management or Frontline Management with experience in a sporting complex, delivering a high level of customer service.
- Experience in managing staff and the ability to motivate and develop individuals to achieve a harmonious and high-performing team.
- Demonstrated efficiency, time management, and organisation to meet time-sensitive objectives in the delivery of programs.
- Highly developed interpersonal skills with sound experience promoting positive and inclusive behaviour conducive to our values.
- Deliver an energy and drive to bring together a team with a focus on growing and servicing memberships and community connections.
- Have the confidence to establish positive relationships and interactions with young people.
- Hold or able to gain a current working with children check.
- Ability to work flexibly, outside of usual business hours, to fully support the operation of our complex.
Key Requirements:
- Sport and Recreation Management qualifications
- Frontline Management experience
- Excellent communication and interpersonal skills
- Ability to motivate and develop team members
- Time management and organisational skills
- Current working with children check
- Flexibility to work outside of usual business hours
Why this Role?
This role offers a unique opportunity to make a real difference in the lives of our customers and community. As a Customer Engagement Coordinator, you will play a key role in ensuring the success of our complex and contributing to the growth and development of our team.
Join us and become part of a dynamic and supportive team that is passionate about delivering exceptional customer service and creating memorable experiences for all.
