Charter Operations Manager

5 days ago

Brisbane, Queensland, Australia beBeeAccount Full time $85,000 - $125,000
Job Title: Charter Operations Coordinator
This role is responsible for the coordination and delivery of air charter services to key clients in the mining and resources sector. The ideal candidate will have experience in aviation, charter management, FIFO logistics, or a similar operational role.
Key Responsibilities:
  • Client Relationship Management: Build strong relationships with clients, proactively anticipating and responding to their needs, roster changes, and special requirements.
  • Flight & Operational Planning: Coordinate all aspects of charter flight planning including schedules, aircraft allocation, ground handling, and turnaround requirements, liaise with aircraft operators to confirm availability, crew readiness, and technical specifications.
  • Manifest & Passenger Management: Prepare and manage passenger manifests, ensuring accuracy and compliance, collaborate with client FIFO coordinators to gather passenger data and address last-minute changes.
  • On-Ground Supervision: Oversee passenger check-in, boarding, and departures, ensuring a seamless airport experience, coordinate with airport and ground staff for efficient turnarounds and on-time performance.
  • Reporting & Compliance: Prepare daily, weekly, and post-flight reports, including delay tracking, load data, and incident reporting, ensure all documentation complies with safety, quality, and contractual KPIs.

Requirements:
  • 3+ years of experience in aviation, charter management, FIFO logistics, or a similar operational role.
  • Hands-on experience using charter or airline booking platforms.
  • Proven ability to manage multiple priorities and adapt to fast-paced operational changes.
  • Strong communication, coordination, and stakeholder engagement skills.
  • Proficiency in Microsoft Office suite, Salesforce, and operational reporting systems.
  • Previous airport or aircraft handling experience.

Benefits:

Located in South Brisbane, our office offers a range of benefits, including access to a discounted onsite gym, fitness classes and services, end-of-trip facilities, as well as an onsite café, restaurant, and bar—all at exclusive staff rates.

We are committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We are an Equal Opportunity Employer and encourage all suitably qualified applicants to apply.

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