Warehouse Operations Director

1 week ago

Sydney, New South Wales, Australia beBeeOperations Full time $90,000 - $120,000

Warehouse Operations Manager

The Warehouse Operations Manager will oversee end-to-end warehouse operations, including inbound, storage, picking, packing, dispatch and returns. This role will be responsible for defining clear processes with exception management, aligned across the business, supported by key performance indicators (KPIs) and reporting.

Key Responsibilities:

  • Oversight of end-to-end warehouse operations including inbound, storage, picking, packing, dispatch and returns.
  • Utilization of emerging capabilities to support customer and commercial targets.
  • Definition of clear processes with exception management, aligned across the business, supported by KPIs and reporting.
  • Optimization of automated systems performance (e.g., AutoStore - GTP, conveyors, robotics) and WCS/WMS integration.
  • Leadership of a safety-driven DC with focus on employee well-being, ensuring compliance with site safety protocols.
  • Understanding of automation methodologies to optimize inventory and coordination with automation providers for maintenance and support.
  • Documentation of AS-IS processes and drive optimization with key performance metrics.
  • Planning and implementation of improvements in operational delivery, efficiency and brand/product requirements.
  • Management of profitability through budgeting, cost control and productivity improvements.
  • Development of the DC team across roles (Managers, Supervisors, Team Managers) with training and development plans.
  • Participation in automation testing during implementation to ensure system effectiveness.
  • Utilization of data to identify opportunities for commercial efficiency and optimize critical paths.
  • Management of inventory allocation and flow to support end-to-end operational efficiency.
  • Meet service level, sustainability and financial targets and support transformation programs aligned with strategic vision.
  • Act as a key contact for internal and external stakeholders on asset performance, service, maintenance and issue resolution.
  • Support business continuity plans and preparation for peak periods.
  • Identification of inefficiencies and lead Lean or Six Sigma projects to improve workflows.
  • Collaboration with IT, engineering and supply chain teams on system improvements and new technology rollouts.
  • Analytical analysis of operational data and trends to inform strategic planning and daily decision making.

Requirements:

  • Customer-centric thinking and approach.
  • Experience leading an automated warehouse for online fulfillment and store replenishment (retail, omnichannel, e-commerce and multi-brand warehousing preferred).
  • Experience in an automated distribution centre with knowledge of automation and inventory interdependencies.
  • Strong safety leadership and governance knowledge (PCBU requirements).
  • Experience leading large teams (100+) and building high-performing teams up to leadership level.
  • Experience delivering Continuous Improvement programs (CI) through teams/direct reports.
  • Creative problem-solving and collaborative cross-functional working style.
  • Excellent stakeholder management and relationship building.
  • Digital fluency and knowledge of supply chain and automation.
  • Experience integrating Tier 1 WMS and WCS systems.
  • Strong analytical and financial acumen along with exceptional communication and interpersonal skills.

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