Operational Specialist for Public Safety Networks

2 weeks ago

Sydney, New South Wales, Australia beBeeCommunications Full time $90,000 - $120,000

Job Title: Critical Communications Specialist

Job Description

The Critical Communications Specialist is the primary point of contact for customers when there is a service disruption, request or change.

This role involves monitoring and maintaining the integrity of all Managed Public Safety Network services managed by BAI Critical Communications.

Key Responsibilities:
  • Alarm monitoring and surveillance of the Public Safety Network in a 24/7 NOCC Environment
  • Responsible for Operations and Maintenance of all the Network associated services and systems
  • Effective management of all Incident, Problem and Change Management cases
  • Proactive Event Management and Incident response to prevent Service Availability Interruptions
  • Directly liaise with Emergency Service Organisation (ESO's) and Agency customers as required to resolve any faults or issues

This specialist will also analyse incidents/problems, provide efficient and effective solutions for restoration within SLAs, escalate promptly Service Availability faults or hazards as required to on-call Duty Manager and manage all service outages and faults with relevant vendors/third parties

Additionally, this role requires ensuring Customer Dashboard notices and communications are always kept up to date.

Required Skills and Qualifications

This role requires you to thrive and adapt well in a pressured and changing environment, while building and establishing strong relationships at all levels.

You will be a quick learner where you enjoy gathering information and advancing your technical knowledge.

In addition, you will have experience in an operational or technical environment with experience of IT/Telcommunications/NOC Network Management/P25 Radio, having a strong ability to analyse complex data.

A solid working knowledge of ITIL and advanced technical proficiency in Telecommunications are essential for this role.

Benefits

BAI offers a workplace where everyone can feel a sense of inclusion and belonging. The company embraces diversity, welcomes applications from people with disabilities and members of the LGBTQIA+ community.

Some of the benefits include access to flexible working arrangements, gender-neutral paid parental leave, study leave, purchased leave and charity and volunteer leave.

Additionally, the company offers a wellbeing agenda that includes access to health insurance, life, TPD and salary continuance insurances as well as an Employee Assistance Program and regular health care checks.

The company rewards high performance through a Performance Recognition Scheme and peer recognition program.

Lastly, employees have access to corporate rates and discounts and Novated Car Leases through SG Fleet.

  • Public Safety Network Operations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeNetwork Full time $100,000 - $130,000

    Job DescriptionThe role of NOC Operator involves acting as the primary point of contact for customers when there is a service disruption or request. You will be responsible for monitoring and maintaining the integrity of all Managed Public Safety Network services managed by BAI Critical Communications.This includes managing the multi-agency user wide area...

  • Public Safety Network Operations Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeDutyManager Full time $104,320 - $129,767

    Job Summary:The Duty Manager is a critical role within the Network Operation Control & Communication (NOCC) centre, responsible for the operational management of the multi-agency user wide area Public Safety Network.

  • Duty Manager

    7 days ago

    Sydney, New South Wales, Australia beBeeResponsibilities Full time $115,000 - $142,000

    Job Title: Network Operations ManagerThe Network Operations Manager is a pivotal role within the NOCC, responsible for managing the Public Safety Network. They ensure response to alarms and events is conducted in accordance with established processes.The Network Operations Manager will operate as the Incident Manager for all incidents occurring whilst on...

  • Senior Network Operations Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeNetworkOperations Full time $100,000 - $120,000

    Job Title:A Senior Network Operations Manager position is available in our organization. The ideal candidate will be responsible for leading a team of network operations specialists and ensuring the smooth operation of our public safety network.The successful applicant will be expected to manage workload and priorities, ensure the maintenance of all...

  • Network Infrastructure Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeInfrastructure Full time $80,000 - $100,000

    Network Infrastructure SpecialistThe role of Network Infrastructure Specialist is crucial for the seamless operation of city-sized roads and transportation systems. This position requires a 12-month casual commitment, with full availability including weekends and public holidays, as the managed roads operate 24/7.

  • Reliable Network Operations Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeNetwork Full time $130,000 - $170,000

    Reliable Network Operations SpecialistAt the forefront of our community's net zero future, we are seeking a skilled Reliable Network Operations Specialist to ensure the safety and sustainability of our overhead network assets.As a vital member of our team, you will play a crucial role in inspecting, installing, and maintaining electrical equipment, while...

  • Critical Communications Network Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeNetwork Full time $80,000 - $150,000

    Job Title:Technical Network Operations SpecialistJob Overview:The role of the Technical Network Operations Specialist is to provide comprehensive support and maintenance services to the NSW Public Safety Network (PSN).This involves providing technical leadership to the NOCC and field teams in resolving and identifying complex issues and problems.Provide...

  • Network Operations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeNetwork Full time $80,000 - $125,000

    Network Operations SpecialistWe are seeking a skilled Network Operations Specialist to join our team in Sydney. As a key member of our global operational command centre, you will play a critical role in ensuring the consistent availability and reliability of our systems.The ideal candidate will possess strong technical expertise in network infrastructure,...

  • Network Operations Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeTelecom Full time $113,960 - $135,380

    Network Operations SpecialistThe role of a Network Operations Specialist is to ensure high network availability by coordinating daily preventative maintenance activities, responding promptly to incidents, and meeting contracted key performance indicators. The successful candidate will engage with clients, stakeholders, and teams to resolve faults, support...

  • Network Operations Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeNOCOperator Full time $78,000 - $118,000

    Job DescriptionWe are seeking a highly skilled and motivated individual to join our team as a NOC Operator. As the primary point of contact for customers, you will be responsible for monitoring and maintaining the integrity of all Managed Public Safety Network services.Working in a fast-paced 24/7 environment, you will be responsible for alarm monitoring,...