Public Safety Network Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeNetwork Full time $100,000 - $130,000
Job Description

The role of NOC Operator involves acting as the primary point of contact for customers when there is a service disruption or request. You will be responsible for monitoring and maintaining the integrity of all Managed Public Safety Network services managed by BAI Critical Communications.

This includes managing the multi-agency user wide area Public Safety Network from the NOCC, responding to alarms, communicating with field teams and customers to manage Service Level Agreements (SLAs), and liaising with Emergency Service Organisation (ESO's) and Agency customers to resolve faults or issues.

You will also be responsible for analysing incidents/problems, providing or facilitating efficient and effective solutions for restoration within SLAs, escalating promptly Service Availability faults or hazards as required to on-call Duty Manager, and managing all service outages and faults with relevant vendors/third parties.

In this role, you will work in a pressured and changing environment, building and establishing strong relationships at all levels, and enjoying opportunities to gather information and advance your technical knowledge.

Required Skills and Qualifications
  • Experience in an operational or technical environment with experience of IT/ Telecommunications / NOC Network Management/ P25 Radio
  • Strong ability to analyse complex data
  • Qualification and solid working knowledge of ITIL
  • Advanced technical proficiency in Telecommunications
Benefits

We offer a range of benefits to support your personal and professional development, including flexible working arrangements, gender-neutral paid parental leave, study leave, purchased leave and charity and volunteer leave, access to health insurance, life, TPD and salary continuance insurances as well as an Employee Assistance Program and regular health care checks.

Our performance recognition scheme and peer recognition program reward high performance and celebrate individual achievements. We also offer corporate rates and discounts through our partnership with SG Fleet.

Others

BAI Communications is committed to creating an inclusive workplace where everyone can feel valued and supported. If we can better support you to overcome any barriers during the selection process, please contact us.

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