Customer Insights and Market Intelligence Specialist

4 days ago

Sydney, New South Wales, Australia RX Australia Pty Ltd. Company Full time
About RX Australia Pty Ltd. Company

RX Global is a leading company that specializes in building year-round communities with shared passions and purpose, fostering continuous growth for businesses and individuals.

Job Overview

This permanent full-time role is based in our head office Chatswood, Sydney, with the possibility of combined home/office-based arrangements to have flexible work-life balance.

Job Description

We are seeking a skilled Customer Insights Manager to develop and implement a customer insights strategy for diverse industries. You will conduct qualitative and quantitative research, analyze industry trends, and collaborate with cross-functional teams to optimize event performance and client satisfaction.

  • Key Responsibilities:
  • Provide qualitative and quantitative research for specific industries and markets, as well as existing and new customers
  • Lead the development and implementation of a comprehensive customer insights strategy tailored to the diverse industries we serve
  • Oversee the collection and analysis of data from various sources with a focus on understanding industry-specific trends and preferences
  • Utilize advanced analytics techniques to extract meaningful insights from event data and identify industry-specific trends
  • Collaborate closely with various functions to elevate relevant functional campaigns based on customer insights
  • Partner with Exhibition Directors to identify opportunities for innovation and improvement within each industry segment
  • Monitor key performance indicators related to event satisfaction, attendee engagement, exhibitor ROI, and client retention
  • Stay abreast of industry trends and best practices in customer insights, event analytics, and experiential marketing
Requirements
  • Possess a Bachelor's in Marketing, Business Administration, or related field; Master's not mandatory but highly considered
  • Be able to demonstrate a proven track record of successfully leading customer insights initiatives within diverse industry sectors
  • Have expertise in quantitative and qualitative research methodologies, statistical analysis, and data visualization techniques
  • Demonstrate a solid background in customer insights, market research, or analytics within the events industry
  • Exhibit excellent strategic thinking and problem-solving skills
  • Have high-level communication skills for verbally and visually communicating insights to a variety of seniority levels
  • Possess skills in statistical and survey methodology, including advanced skills in quantitative analysis tools
  • Demonstrate commercial acumen and ability to navigate business priorities to identify corresponding research areas
What We Offer

As a valued member of our team, you can expect a competitive salary ranging between AU$110,000 - AU$140,000 per annum, depending on experience, plus additional benefits.

  • Benefits:
  • Discounted Health plan rate and Optical Assistance
  • Life assurance and income protection
  • Option to buy additional Annual Leave days
  • Employee Assistance Program
  • Flexible working arrangements
  • Benefits for you and your family
  • Access to learning and development resources

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