Leadership Role
1 week ago
As a Team Leader at Randstad, you will have the opportunity to drive team performance in a dynamic and fast-paced contact centre environment. You will be responsible for leading and managing a team of 4 agents, overseeing daily operations, and ensuring excellent service standards and operational efficiency.
Key Responsibilities:
- Lead and manage a team of 4 agents in a premium contact centre
- Oversee daily operations, ensuring quick and professional responses to customer inquiries via calls and emails
- Monitor KPIs related to case resolution and call handling time, ensuring targets are met
- Collaborate with department heads to identify and implement process improvements
- Provide regular reporting, utilising Salesforce and Cisco software
- Ensure smooth handover and onboarding for new team members
About You:
- Minimum 2 years of experience in a Team Leader role within a contact centre
- Strong organisational and communication skills, with the ability to work under pressure in a multicultural environment
- Experience with Salesforce and Excel for reporting
- A calm, positive attitude and the ability to handle situations professionally
- Industry experience in the tyre sector is advantageous but not essential
What We Offer:
- Competitive salary + annual bonus (based on performance)
- Full-time, office-based role with potential for 1 day per week working from home
- Opportunities for career growth within a company that values team culture and diversity
- Enjoy team bonding activities and a supportive work environment
-
Digital Planning Director
2 weeks ago
Pyrmont, New South Wales, Australia Spark Foundry Full timeRole OverviewSpark Foundry is seeking a Digital Planning Director to lead our Sydney-based team in delivering impactful campaigns for a high-profile client within the Publicis Groupe.Key ResponsibilitiesThe successful candidate will be responsible for leading the full-funnel digital strategy and planning, managing a highly skilled digital activation team,...
-
Services Director
3 weeks ago
Pyrmont, New South Wales, Australia John Holland Full timeAbout John HollandWe're a leading infrastructure company that transforms lives with everything we do.Our purpose is to deliver projects that make a real difference to people's lives, and we're looking for a talented individual to join our team as a Services Director.This is a leadership role that requires a strong technical background and excellent...
-
Product Marketing Manager
3 weeks ago
Pyrmont, New South Wales, Australia Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Marketing Manager to join our dynamic team at Thomson Reuters. In this critical role, you will be responsible for developing and executing comprehensive marketing strategies that effectively communicate the value of our products to target audiences.As a Product Marketing Manager, you will work closely...
-
Pyrmont, New South Wales, Australia Thomson Reuters Full timeRole OverviewWe are seeking an accomplished Visual Journalist to lead our photography team in Australia. As a key member of our global news organization, you will be responsible for capturing the most significant stories and contributing to our renowned photojournalism initiatives.About the JobOversee the reporting of pictures in Australia, managing a...
-
Software Engineering Leadership Position
2 weeks ago
Pyrmont, New South Wales, Australia Domain Group Full timeAbout the RoleThe Senior Software Engineer will play a pivotal role in supporting the delivery of our Domain Strategy by driving innovation and ensuring the development of high-quality software solutions. With a deep understanding of software engineering principles and advanced technical skills, the ideal candidate will contribute to the creation of robust,...
-
Pyrmont, New South Wales, Australia Randstad Full timeAbout Our ClientWe are a leading company in the tyre industry, renowned for our commitment to delivering exceptional service standards and operational efficiency. As a Strategic Leader, you will be responsible for managing a team of 4 agents in a premium contact centre.Key ResponsibilitiesLead and manage a team of 4 agents, ensuring excellent service...
-
Strategic Sales Leader
2 weeks ago
Pyrmont, New South Wales, Australia Thomson Reuters Full timeRole OverviewThe Strategic Corporate Sales Director - Legal is accountable for leading a team of Business Development Managers (BDMs) to achieve sales, revenue, retention, and organizational objectives. This position requires strategic and operational leadership to design and develop strategies to increase market share across corporate segments with existing...
-
Strategic Corporate Sales Director, Legal
3 weeks ago
Pyrmont, New South Wales, Australia Thomson Reuters Full timeAbout the RoleAs a Strategic Corporate Sales Director - Legal, you will lead a team of Business Development Managers (BDMs) to achieve sales, revenue, and retention objectives. You will design and develop strategies to increase market share across corporate segments with existing and new AI Legal solutions.You will be accountable for developing and nurturing...
-
Senior Assistant Manager
1 month ago
Pyrmont, New South Wales, Australia Accor Full timeJob Title: Senior Assistant ManagerAccor Hotels is seeking a passionate Senior Assistant Manager to join our team at ibis Sydney Darling Harbour. As the second in charge to the Hotel Services Manager, you will be responsible for the daily operations of the hotel, liaising closely with department heads to achieve results.Key Responsibilities:Lead from the...
-
Strategic Corporate Sales Director, Legal
4 weeks ago
Pyrmont, New South Wales, Australia Thomson Reuters Full timeAbout the RoleWe are seeking a highly experienced and skilled Strategic Corporate Sales Director, Legal to lead our team of Business Development Managers (BDMs) in achieving sales, revenue, and retention objectives. As a key member of our sales leadership team, you will be responsible for designing and developing strategies to increase market share across...
-
Strategic Corporate Sales Director
4 weeks ago
Pyrmont, New South Wales, Australia Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled and experienced Strategic Corporate Sales Director to lead our team of Business Development Managers (BDMs) in achieving sales, revenue, retention, and organizational objectives. As a key member of our sales leadership team, you will be responsible for developing and executing strategies to increase market share...
-
Premium Services Supervisor
2 months ago
Pyrmont, New South Wales, Australia Echo Entertainment Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Premium Services Supervisor to join our Gaming Department at The Star Gold Coast. As a key member of our leadership team, you will play a critical role in ensuring the delivery of exceptional guest experiences.Key ResponsibilitiesLead the shift team to ensure seamless operations and high levels of...
-
Construction Quality Assurance Manager NSW/ACT
1 month ago
Pyrmont, New South Wales, Australia John Holland Full timeAbout John HollandWe're a company that transforms lives with everything we do. Our purpose is simple: we create better lives for people through our work in infrastructure.At John Holland, we have a deep understanding of the importance of quality in our projects. We're committed to delivering exceptional results that meet the highest standards.About the...
-
Chief Information Security Officer
2 weeks ago
Pyrmont, New South Wales, Australia Think Education Full timeThe role of the Chief Information Security Officer is pivotal in shaping the future of cybersecurity and digital innovation at Think Education. This accomplished technology leader will curate and execute a comprehensive cybersecurity roadmap, driving adoption of best-in-class cloud solutions and multi-cloud strategies.Key Responsibilities:Develop a...
-
Construction Quality Assurance Manager NSW/ACT
4 weeks ago
Pyrmont, New South Wales, Australia John Holland Full timeAbout John HollandWe're a company that transforms lives with everything we do. Our purpose is simple: we believe that infrastructure is about people – our customers, our employees, and the communities in which we work.That's our difference. We have deep experience and capability, combined with a genuine care for creating better lives for people along the...
-
Payroll Director
2 weeks ago
Pyrmont, New South Wales, Australia Domain Group Full timeJob SummaryThe Payroll Manager will play a critical role in ensuring the stability and effectiveness of Domain's payroll function. This includes providing strategic direction, guidance, and oversight of the payroll function, as well as driving operational effectiveness and managing risk.Key ResponsibilitiesOversee the end-to-end payroll process to ensure...
-
Services Director
4 weeks ago
Pyrmont, New South Wales, Australia John Holland Full timeAbout John HollandWe're a leading infrastructure company that transforms lives with everything we do. Our purpose is simple – we create better lives for people through our work.At John Holland, we understand that infrastructure is about people – our customers, employees, and the communities we serve. That's our difference. We have deep experience and...
-
Payroll Manager
1 month ago
Pyrmont, New South Wales, Australia Domain Group Full timePayroll Manager RoleThe Payroll Manager will play a critical role in ensuring the stability and efficiency of Domain's payroll function. Reporting to the Head of Shared Services and Reward, this individual will provide strategic direction, guidance, and oversight of the Payroll function, driving operational effectiveness and managing risk.Key...
-
Strategic Corporate Sales Director, Legal
4 weeks ago
Pyrmont, New South Wales, Australia Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled and experienced Strategic Corporate Sales Director, Legal to join our team at Thomson Reuters. As a key member of our sales leadership team, you will be responsible for leading a small team of Business Development Managers (BDMs) to achieve sales targets and drive business growth.As a Strategic Corporate Sales...
-
Pyrmont, New South Wales, Australia John Holland Full timeAbout John HollandWe transform lives with everything we do, and our purpose is simple. Infrastructure is about people – our customers, our employees, and the communities in which we work.That's our difference. Deep experience and capability with a genuine care about creating better lives for people along the way. Be part of a team that thrives on rising to...