Leadership Role

1 week ago


Pyrmont, New South Wales, Australia Randstad Full time
About the Role

As a Team Leader at Randstad, you will have the opportunity to drive team performance in a dynamic and fast-paced contact centre environment. You will be responsible for leading and managing a team of 4 agents, overseeing daily operations, and ensuring excellent service standards and operational efficiency.

Key Responsibilities:
  • Lead and manage a team of 4 agents in a premium contact centre
  • Oversee daily operations, ensuring quick and professional responses to customer inquiries via calls and emails
  • Monitor KPIs related to case resolution and call handling time, ensuring targets are met
  • Collaborate with department heads to identify and implement process improvements
  • Provide regular reporting, utilising Salesforce and Cisco software
  • Ensure smooth handover and onboarding for new team members

About You:
  • Minimum 2 years of experience in a Team Leader role within a contact centre
  • Strong organisational and communication skills, with the ability to work under pressure in a multicultural environment
  • Experience with Salesforce and Excel for reporting
  • A calm, positive attitude and the ability to handle situations professionally
  • Industry experience in the tyre sector is advantageous but not essential

What We Offer:
  • Competitive salary + annual bonus (based on performance)
  • Full-time, office-based role with potential for 1 day per week working from home
  • Opportunities for career growth within a company that values team culture and diversity
  • Enjoy team bonding activities and a supportive work environment


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