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Business Development Representative
2 months ago
Virgin Australia Airlines is seeking a highly motivated and results-driven Business Development Representative to join our team in Brisbane. As a key member of our sales team, you will be responsible for driving revenue growth and enhancing revenue quality within our SME Business Flyer program.
Key Responsibilities- Meet and exceed sales targets while driving revenue growth and enhancing revenue quality within the SME Business Flyer program.
- Actively pursue leads and close sales to boost revenue from existing customers.
- Contribute to the creation of a comprehensive revenue development strategy for the SME Business Flyer program.
- Consistently achieve daily call volume targets to maintain strong client engagement.
- Collaborate with team members to ensure all tasks are completed within SLA timelines, supporting team revenue and customer service objectives.
- Develop and implement a customer engagement strategy, with support from your manager and team.
- Handle all phone calls and emails with professionalism, ensuring a positive and seamless customer experience.
- Accurately assess customer needs during phone consultations, offering tailored solutions and expert advice.
- Ensure all provided information is clear, precise, and accurate.
- Maintain in-depth knowledge of all Virgin Australia products to effectively assist and advise customers.
- The ability to work with minimal supervision and effectively prioritize.
- Strong commercial influencing and stakeholder management skills.
- Proven experience in negotiating in a competitive environment.
- Excellent people skills and proven ability to build and maintain good relationships with colleagues, business partners, and customers.
- Sound knowledge of fares and ticketing and/or revenue management principles.
- Ability to coach, develop, and support internal stakeholders to achieve company objectives and foster a culture of continuous learning and development.
- Discounted flights for you and your loved ones (including $1000 worth of travel credits per year).
- One of Brisbane's most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs, plus a 5-minute walk to the Busway, a rooftop restaurant, and onsite gym (with a low membership fee) and South Bank Parklands just across the road.
- Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide.
- Cheaper hospitality, retail, technology, beauty, and wellness services.
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social, and financial.
- 'Dress for Your Day' – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.
We're committed to creating a workplace that's inclusive, diverse, and welcoming to everyone. We believe that when everyone is included, everyone wins. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
