Customer Experience Manager

11 hours ago

Noarlunga Centre, South Australia beBeeLeadership Full time
Job Description:

We are seeking a Customer Service Team Leader to coordinate and supervise the store operational functions in support of the store culture and profitable sales growth.

The ideal candidate will have strong leadership skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment.

  • Key Responsibilities:
  • Develop the knowledge and capability of the operations team using coaching models and development frameworks.
  • Supervise effective and efficient administration processes and systems, ensuring compliance with core policies and standard procedures.
  • Support the management team to ensure administrative activities meet compliance and legislative requirements, with an emphasis on safety, including in-store processes, incident reporting, and training.
  • Manage multi-channel fulfillment in line with procedures, including online, commercial, and click-and-collect orders.
  • Work collaboratively as part of a team in delivering a positive store and channel experience for customers and effectively resolve customer complaints and queries as required.
  • Contribute to maintaining high standards of quality merchandising, in-store marketing, and presentation.
  • Build and maintain effective working relationships with internal and external stakeholders.
  • Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities.
Required Skills and Qualifications:
  • Customer Focus: The ability to do everything through the eyes of the customer.
  • Drives Results: Consistently achieves results, even under tough circumstances.
  • Develops Talent: Identifies and develops talent to build careers and meet organizational goals.
Benefits:
  • A competitive remuneration package that includes generous sales commission and other incentives to celebrate success.
  • Access to exciting career opportunities and comprehensive training and development programs.
  • Fantastic discounts across the organization, including access to VIP supplier pricing and promotions.
  • A 12-week paid parental leave policy for eligible primary carers and a gift for new parents.
  • An Employee Assistance Program (EAP) providing counseling and a wide array of other wellbeing resources for employees and their families.
  • A Helping Hands workplace giving program that has raised millions for charity partners to support positive impact in the community.
  • A commitment to sustainability, aiming to reach net zero carbon emissions by 2030 and continuously improving waste reduction, reuse, and recycling practices.
Others:

We offer a dynamic and inclusive work environment where diversity is celebrated, and creativity and ideas are valued. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this opportunity.

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