Excellent Customer Service Professional Wanted

1 day ago

Noarlunga Centre, South Australia beBeeCustomerService Full time $50,000 - $85,000
Customer Service Team Leader Job Description

This role is crucial in our customer-facing team, where you will oversee and coordinate store operational functions to support a positive sales growth environment.

Key Responsibilities:
  • Develop the capabilities of our operations team using coaching models and development frameworks.
  • Oversee efficient administration processes and systems to ensure compliance with core policies and standard procedures.
  • Support the management team to guarantee that administrative activities meet legislative requirements, focusing on safety, including in-store process incident reporting and training.
  • Manage multi-channel order fulfillment in line with established procedures, including online commercial and click & collect orders.
  • Collaborate with the team to deliver an excellent store and channel experience for customers, effectively resolving customer complaints and queries as needed.
  • Contribute to maintaining high standards of quality merchandising, in-store marketing, and presentation.
  • Build and maintain effective working relationships with internal and external stakeholders.
  • Pursue continuous improvement through available online platforms and active participation in other development opportunities.
Essential Skills and Qualifications
  • Customer Focus: Everything is viewed from the customer's perspective.
  • Results-Driven: Consistently achieves results even under challenging circumstances.
  • Talent Development: Identifies and develops talent to build careers and meet organisational goals.

We are committed to diversity and inclusion. If this opportunity excites you, please don't hesitate to apply

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