Administrative Operations Manager

23 hours ago

Logan City, Queensland, Australia beBeeTeam Full time $40,000 - $55,000
Operations Team Leader

We are seeking a skilled professional to coordinate and supervise store operational functions. As an integral member of the customer-facing team, you will oversee administrative processes and systems to ensure compliance with core policies and standard procedures.

Key Responsibilities
  • Develop the knowledge and capability of the operations team using coaching models and development frameworks.
  • Supervise effective administration processes and systems, ensuring compliance with:
    • Cash handling and banking integrity
    • Systems access and data integrity
    • Telephone management and enquiries
    • Payroll exceptions integrity
    • Marketing and promotional activity
  • Support the Management team to ensure administrative activities meet compliance and legislative requirements, with emphasis on Safety, including in-store processes, incident reporting, and training.
  • Manage web orders in line with procedures, including product pick and pack and carrying out same-day delivery to customers.
  • Work collaboratively as part of a team in delivering a positive store and channel experience for the customer and effectively resolve customer complaints and queries.
  • Contribute to the highest standards through quality merchandising, in-store marketing, and presentation.
  • Build and maintain effective working relationships with internal and external stakeholders.
  • Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities.
Requirements
  • Candidate should have excellent customer service skills and be able to work in a fast-paced environment.
  • Strong communication and leadership skills are essential for this role.
  • The ideal candidate will have experience in a similar operations or customer service role.
About Us

Our organization is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.

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