Knowledge Support Specialist

About our institution

We are proud to be the largest and most experienced Vocational Education and Training provider in the State.

For over 140 years, we have delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers.

Our training has been recognized as the best in Australia at the prestigious Awards.

We deliver our training to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working with us, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As an Information Services Officer within the Library Network, you'll work and collaborate in person and virtually with like-minded and professional Library staff across Queensland.

You'll also work with and provide support for our students, educators, and other staff.

A typical day will see you providing research and referencing support, assisting students to access systems, conducting library tours and orientations, attending professional development, contributing to projects, and so much more If academic libraries are your passion, we look forward to hearing from you.

This position reports to the Senior Information Services Officer.

This is a Permanent, Full-Time opportunity.

The position will be based primarily at Southport Campus, however this position will be required to work across all our Gold Coast libraries including Southport, Coomera, and Ashmore Campuses.

Key Responsibilities

Contribute to the success of transformation and cultural change through promoting and modelling established values of Safety First, Focusing on our Customer, Working Together, Showing Initiative, and Taking Responsibility.

Perform all library functions and duties in customer service delivery, including opening, closing, and maintaining libraries, allocating work to library administration officers, organising and working with library collections, stocktaking and shelving.

Deliver high-quality customer service to assist clients with general enquiries, loans, locating and accessing resources, basic reference and assignment help queries, wireless and PC technical assistance, printing, copying, and scanning.

Assist our students and staff with their use of e-resources, the learning management system, online systems, equipment, and software relevant to teaching and learning.

Ability to adapt to, use, and provide support in a range of existing and emerging technology platforms and delivery modes.

Maintain records and reports and contribute to the collection and collation of statistics.

Conduct library tours and orientations as required.

Adaptability to change within your workplace, including tasks and library locations.

Contribute to the development and delivery of the Library Network's programs and promotional and marketing initiatives to ensure client awareness and usage of services and resources.

Contribute to innovations and projects and participate in the development, implementation, and review of library policies, procedures, and plans that support a culture of continuous improvement through team work.

How you will be assessed

The ideal applicant will have the following key capabilities:

Proven ability to provide quality customer information service delivery using new technology, maintaining library information systems, problem-solving technology issues, and technical services.

Demonstrated skills in relevant library-based information technology areas such as online systems, eresource platforms, and web technologies.

Sound knowledge of library principles and practices, with the ability to undertake projects showing use of initiative and innovation.

High level of communication and client service skills to work collaboratively with stakeholders and colleagues to achieve outstanding client service.

Mandatory Qualifications/Requirements

A Diploma of Library and Information Services or equivalent (or near completion of qualification) which allows eligibility for Library Technician membership of the Australian Library and Information Association.

Highly Desirable Requirements

High levels of ability to problem-solve information technology issues across multiple devices.