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Customer Engineering Product Specialist
2 months ago
This is a senior technical position that serves as the primary liaison between OEMs and Cummins Inc. The successful candidate will develop strong working relationships with customer technical counterparts to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions, and facilitate customer requests.
The ideal candidate will make an impact in the following ways:
- Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions, and facilitate customer requests.
- Ensures products are applied and installed correctly to meet customer system requirements and environments.
- Applies technical expertise in the areas of product, application, and market knowledge to support product selection and equipment design.
- Leads the translation of customer needs and 'voice of the customer' into functional product requirements to provide input on program-related decisions.
- Serves as a customer/market advocate inside Cummins during participation in new product development programs, design reviews, and product change request processes.
- Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the areas critical to success in the role.
- Operates as a recognized specialist in a discipline or product area within the immediate team.
The successful candidate will be responsible for:
- Advanced customer and stakeholder management skills.
- Excellent collaboration and teamwork skills.
- Good communication skills with an ability to be solution-focused.
- Excellent problem-solving and decision-making abilities.
- Detail-oriented and focused on thorough analysis.
- Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes.
- In-depth knowledge of power generation technologies.
The ideal candidate will have:
- An engineering degree.
- Electrical, mechanical, or mechatronics (dual degree electrical and mechanical) highly advantageous.
- This position may require licensing for compliance with export controls or sanctions regulations.
The successful candidate will have:
Demonstrated level of relevant work experience; PG, control engineering experience is preferred but is not mandatory.
