Customer Reliability Engineer

1 month ago

North Sydney Council, Australia Splunk Inc Full time
About the Role

Splunk is committed to building a safer and more resilient digital world. As a Customer Reliability Engineer on the Sizing Architecture Governance (SAG) team, you will play a crucial role in ensuring the optimal sizing of individual infrastructures to meet our customers' workload requirements.

This is an exciting opportunity to work closely with product owners and designers to build and support a suite of internal/external customer-facing Splunk applications. You will be responsible for collecting, analyzing, visualizing, and delivering architecture to meet customer needs. Additionally, you will participate in an on-call rotation to handle customer escalations and critical incidents outside regular business hours.

Key Responsibilities
  • Improve modern and interactive UI using React for a range of internal and external Splunk applications
  • Define and lead implementation of activities to deliver new value to customers
  • Identify areas of friction for our customers and influence the technical decisions we make
  • Break down sophisticated work for yourself and others to complete
  • Build comprehensive test suites to ensure maintainability and stability
  • Work with UX designers and product managers to understand customer requirements
  • Collaborate within the team through open design discussions and code reviews
  • Be involved in customer engagement sessions and escalations, understanding their requirements and problems
Requirements
  • 3+ years of software engineering experience focused on application development
  • Proficiency level experience building JavaScript web pages using modern frameworks such as React
  • Proficiency in at least one scripting or programming language, preferably python
  • Proficiency in Splunk search language (SPL) and Splunk architecture is a plus
  • Thinks about customer user experience keeping performance in mind
  • Technical expertise in multiple low-level systems areas such as networking, operating systems, and data storage
  • Strong communication and collaboration skills as you'll be working with cross-functional teams
  • Experience with high-profile and critical customer engagements & escalations is advantageous

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