Medical Support Coordinator

4 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time

Job Role

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You will be working in a support role that involves coordinating repairs, managing demo bookings, and helping solve real-world challenges. This is a hands-on position that requires strong customer-facing skills.

Key responsibilities include:

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  • Be the go-to person for demo and service support across Australia and New Zealand">
  • Respond to enquiries from hospital staff, sales reps, and engineers via phone and email">
  • Coordinate demo kit deliveries, service bookings, repairs, and part orders">
  • Manage scheduling and job prioritisation for our field and treatment service teams">
  • Track inventory and ensure equipment is clean, functional, and available">
  • Troubleshoot issues and communicate clearly-even when things get tough">
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Requirements

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Successful applicants will have:

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  • 2+ years in a customer-facing or stakeholder-facing role">
  • Confident managing difficult conversations or high-pressure situations">
  • Strong written and verbal communication skills">
  • Highly organised, detail-focused, and comfortable juggling multiple priorities">
  • Hold full working rights in Australia and available for full-time onsite work">
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Preferred Qualifications

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It would be beneficial if you have:

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  • Experience in medical devices, service coordination, engineering, or logistics">
  • A degree in biomedical engineering, science, healthcare, or a related field">
  • Background supporting field-based or technical teams">
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Why this Role

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This is an excellent opportunity for someone who is driven, people-focused, and ready to make a difference. The successful candidate will enjoy a supportive culture, career development opportunities, and a range of benefits including health insurance, paid parental leave, and volunteer days.

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Apply now

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